Carwash Chemical Technician - Virginia

About the role

The Chemical Technician plays a critical role in ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, proactively addressing any potential issues, and identifying areas of opportunity as it relates to the customer experience.

Responsibilities

• Provide professional, expert solutions to all customers, to enable their business to be profitable and leave their customers satisfied with a clean, shiny, dry vehicle every time they use our products
• Site Preventative Care & Troubleshooting
• Titration of product as needed
• Volumetrics for product as needed
• Maintenance of minor chemical equipment/application repairs
• Customer Satisfaction
• Responsible for site chemical conversions & installations, and keeping the customers informed of progress
• Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility
• Maintain Wash Key Reporting
• Support & execute on corporate accounts (CTC) per the protocols
• Provide on-site revenue program training
• Conduct Technical & Chemistry basic training with appropriate location personnel
• Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues
• Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site
• Identify areas of opportunity for our account, conduct an initial intake discussion and communicate to sales management

Qualifications

• Associate Degree in Business Administration or related field preferred; or equivalent practical experience
• Car Wash experience is preferred but not required
• Basic mechanical knowledge & aptitude
• Ability to communicate internally and externally across all levels of the organization
• Good microsoft office skills and basic knowledge of a computer
• Demonstrated ability to provide the highest level of customer service and support
• Ability to function with minimal supervision and work in a team environment
• Must be a self-starter and be extremely motivated
• Exemplary organizational skills and attention to detail
• Ability to support overnight travel up to 40% based on territory & customer needs

Benefits

Competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.

Pay

$28 - $33 hr

Schedule

Flexible schedule to accommodate customer needs.