Carwash Chemical Technician - North Carolina

About the role

The Chemical Technician plays a critical role in ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, and proactively addressing potential issues to enhance the customer experience.

Responsibilities

• Provide professional, expert solutions to all customers to enable their business to be profitable and ensure customer satisfaction with a clean, shiny, dry vehicle every time.
• Preventative Care & Troubleshooting: Titrate product as needed, volumetrically measure product as needed, and perform minor chemical equipment/application repairs.
• Customer Satisfaction: Responsible for site chemical conversions & installations, keeping customers informed of progress, monitoring customer levels, and managing chemical inventory & replenishment orders.
• Wash Key Reporting: Conduct NCS Site Surveys using the template, support & execute on corporate accounts (CTC) per protocols, provide on-site revenue program training, and conduct technical & chemistry basic training with appropriate location personnel.
• Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues, analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site.
• Customer Expansion: Identify areas of opportunity for our account, conduct an initial intake discussion, and communicate to sales management.

Qualifications

• Average of 1-3 years of car wash experience preferred, but not required.
• Associate Degree in Business Administration or related field preferred; or equivalent practical experience.
• Basic mechanical knowledge & aptitude.
• Good Microsoft Office skills and basic knowledge of a computer.
• Demonstrated ability to provide the highest level of customer service and support.
• Ability to function with minimal supervision and work in a team environment.
• Must be a self-starter and be extremely motivated.
• Exemplary organizational skills and attention to detail.
• Ability to support overnight travel up to 40% based on territory & customer needs.

Benefits

Competitive wages and benefits including comprehensive health, dental, and vision coverage, matching 401(k), paid time off, and more.

Pay

$28 - $33/hr

Schedule

Flexible schedule to accommodate overnight travel up to 40% based on territory & customer needs.