Carwash Chemical Technician - North Carolina

About the role

The Chemical Technician plays a critical role in ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, and proactively addressing potential issues to enhance the customer experience.

Responsibilities

• Provide professional, expert solutions to all customers to enable their business to be profitable and ensure customer satisfaction with a clean, shiny, dry vehicle every time.
• Titrate product as needed and perform volumetrics for product as needed.
• Perform minor chemical equipment/application repairs.
• Maintain Wash Key Reporting and conduct NCS Site Surveys using the template.
• Support & execute on corporate accounts (CTC) per the protocols.
• Conduct on-site revenue program training and technical & chemistry basic training with appropriate location personnel.
• Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues.
• Analyze customer outputs and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site.
• Identify areas of opportunity for our account, conduct an initial intake discussion, and communicate to sales management.

Requirements

Average number of sites this role is responsible for is 50-75 sites per month.

Qualifications

• Associate Degree in Business Administration or related field preferred; or equivalent practical experience.
• Car Wash experience is preferred but not required.
• Basic mechanical knowledge & aptitude.
• Good Microsoft Office skills and basic knowledge of a computer.
• Demonstrated ability to provide the highest level of customer service and support.
• Ability to function with minimal supervision and work in a team environment.
• Must be a self-starter and be extremely motivated.
• Exemplary organizational skills and attention to detail.
• Ability to support overnight travel up to 40% based on territory & customer needs.

Skills

Not specified

Benefits

Comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.

Pay

$28 - $33/hr

Schedule

Not specified