Carrier Sales Representative, Road US

Duties & Responsibilities

• Source, negotiate, and secure carriers and drivers to cover available freight in a cost-effective and service-focused manner.
• Manage daily dispatch operations, ensuring accurate communication of shipment details to carriers.
• Track and monitor shipments from pickup through delivery, providing timely updates to internal teams and customers.
• Collect and verify all carrier documentation for on-time shipment closeout and billing.
• Build, develop, and maintain long-term carrier relationships to strengthen capacity reliability and responsiveness.
• Collaborate with Account Managers to provide operational support, pricing input, and customer updates as needed.
• Aid in customer service and account management functions to ensure consistent communication and successful delivery performance.
• Stay informed on current market conditions, rate trends, and seasonal fluctuations to ensure competitive pricing.
• Generate new carrier leads and onboard qualified partners to expand DSV’s carrier network.
• Proactively identify and resolve shipment or service issues, using sound judgment and effective problem-solving.
• Perform additional duties and project work as assigned.

Qualifications

• High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum 1 year of experience in logistics, freight brokerage, or customer service (3+ years preferred).
• Minimum 1 year of carrier sales experience with a focus on drayage (3+ years preferred).
• Strong understanding of transportation and drayage operations, including carrier regulations and best practices.

Skills & Competencies

• Proficient in Microsoft Office Suite (Excel, Word, Teams, PowerPoint); advanced Excel skills preferred.
• Experience using Transportation Management Systems (TMS).
• Strong negotiation, persuasion, and relationship-building abilities.
• Excellent verbal and written communication skills; bilingual (English/Spanish) a plus.
• Analytical thinker with strong mathematical aptitude for pricing and rate analysis.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Thrives under pressure and demonstrates a strong sense of urgency and accountability.
• Positive, motivated, and team-oriented with the ability to work independently and collaboratively.
• Professional phone presence and effective interpersonal communication skills.

Physical Demands

• Work is primarily sedentary and performed in an office or remote setting, requiring frequent use of a computer, phone, and other standard office equipment.
• Some movement, such as standing, walking, or light lifting (up to 15 pounds), may be necessary to perform daily tasks or support on-site recruiting events.
• The role may occasionally require travel to driver terminals, job fairs, or other recruiting locations, which could involve extended periods of standing or walking.
• Hours may be extended or staggered to support multi-shift recruiting needs and to maintain communication with candidates across time zones.
• Specific vision abilities required include close and distance vision and the ability to adjust focus.

Work Environment

• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.
• The noise level in the work environment is usually low to moderate.