Carrier Sales Account Manager

No immigration sponsorship or transfer available for this role.

About The Role

The Account Manager representative will be a hybrid role responsible for carrier sales, carrier operations, and account operations for a highly visible retail customer. This role will work extremely close with Sales to expand the "Last Mile" services of the customer as well as support growth in yard services, or other opportunities through excellent service and customized logistics offerings. Key responsibilities include carrier sourcing, carrier management, load execution, tracking and service reporting, customer site engagement, route optimization, and continuous improvement initiatives. Successful candidates will have strong relationship management skills, history driving process improvements, be comfortable working cross functionally, and excellent communication skills.

Responsibilities

• Manage day-to-day aspects of carrier assignment, tracking, execution and troubleshooting on customer's Last Mile shipments.
• Develop carrier "routing guide" to support contingency planning and volume swings.
• Act as primary point of contact for all carrier communications and carrier related issues.
• Coordinate, onboard, and coach carriers on use of Customer's mobile app.
• Negotiate rate agreements.
• Manage service troubleshooting and reporting.
• Support and training of After-Hours team.
• Assist in gathering customer requirements.
• Schedule strategy calls with stakeholders.
• Gather carrier interest, service records, and rates.
• Engage Sales/Pricing on project timeline and submissions.
• Communicate effective, prompt, detailed and courteous communications.
• Execute service reason coding and analytics.
• Identify and Analyze routing and consolidation savings opportunities.
• Engage directly with the customer to ensure service, including daily communication, weekly performance reviews and QBR's.

Requirements

• Bachelor’s degree.
• 1+ years of Transportation/Logistics/Freight experience.

Preferred Qualifications

• Experience with carrier sales.
• Account Management/Customer Service experience.
• Negotiation, Business Analysis and Customer Relationship Management Experience.

Benefits

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like:

• A company sponsored health plan.
• Dental and vision benefits.
• 401k match.
• Financial and mental wellness benefits.
• Parental leave.
• Short- and long-term disability coverage.
• Life insurance.
• Performance or sales incentive bonus program (role-dependent).
• Participation in Uber Freight equity awards (role-dependent).

Pay

Illinois: The target salary range for this role is: $47,000 - $67,000.

Schedule

Full-time, hybrid role.