Carrier Relations Manager, Inbound Logistics

Position Overview

The Carrier Relations Manager, Inbound Logistics will lead the Inbound Logistics Analyst, ensuring carrier partners adhere to service standards and operational efficiency.

A Day In The Life

• Utilize established KPI standards to hold carriers accountable through regular engagement, quarterly business reviews, and scheduled Carrier Scorecard publications.
• Develop carrier training modules to enhance understanding of KPIs and scorecards, improving incumbent carrier retention and onboarding of new carriers.
• Onboard new carriers to familiarize them with KPIs from the outset of their relationship with Burlington, ensuring compliance.
• Collaborate with SC Analytics to refine and share Carrier Scorecard data with carriers, focusing on tested and reliable metrics.
• Daily engagement with carriers to monitor yard health, ensure timely appointment deliveries, and address empty trailer levels.
• Address vendor dwell issues at origin loading points to increase driver utilization and minimize accessorial fees.
• Analyze carrier trend data to influence annual RFP carrier selections.
• Work with the Inbound Logistics Analyst to develop skills and focus on continuous improvement of KPIs and standards, carrier accountability, and team performance.
• Provide guidance, tasks, feedback, and coaching to direct reports, aligning with department and individual goals and objectives.
• Conduct annual reviews and provide ongoing feedback throughout the year.

Requirements

• Bachelor's degree or equivalent preferred but not required.
• 4+ years of related supply chain management experience preferred but not required.
• Manhattan TMS experience required.

Qualifications

• Demonstrated leadership, strong interpersonal skills, analytical skills, coaching, facilitating, and team-building abilities.
• Experience with Manhattan Transportation Management System required.

Benefits

• Competitive wages
• Flexible hours
• Associate discount
• Medical, dental, and vision coverage
• Life and disability insurance
• Paid time off
• Paid holidays
• 401(k) plan

Pay

$80,000.00 - $105,000.00

Schedule

Hybrid