Carrier Operations Coordinator (Employee Benefits)

About the role

The GBS Carrier Operations Specialist is responsible for the internal execution and coordination of all carrier-related processes including licensing & commissions, materials library, and employee training and access. This individual supports the ongoing success of GBS carrier partnerships by ensuring accurate, timely, and accessible information across the organization.

Responsibilities

• Maintain broker and agency appointments with all carriers
• Manage broker and agency licensing across all states as needed, including coordinating ExamFX access and supporting employee licensing
• Regularly audit GBS employee access to carrier portals and manage access updates
• Maintain a comprehensive and organized library of all carrier information for internal use
• Communicate carrier rules, guidelines, and updates to appropriate internal departments (quoting, enrollment, eligibility, COBRA, implementations, etc.)
• Support Sales and Operations teams with accurate carrier information and documentation
• Conduct research on new carriers and gather required information for onboarding and partnership setup
• Prepare materials and internal summaries to support carrier discussions led by senior team members

Requirements

• Must have a Utah Life, Accident & Health license (or ability to obtain within a defined timeframe)
• Bachelor’s degree in business or related field preferred
• 2-5 years’ experience in employee benefits or related field preferred
• Tech-savvy and proficient in Windows 11 and Microsoft Office applications (Excel, Word, PowerPoint)

Qualifications

• Ability to consistently attend work, meetings and required training or staff events
• Must work with respect and collaborate effectively across teams
• Must meet or exceed team and overall company expectations

Skills

• Highly organized and detail-oriented
• Strong customer service and collaboration skills
• Proficient in Windows 11 and Microsoft Office applications (Excel, Word, PowerPoint)

Benefits

GBS Benefits, Inc. offers a competitive benefits package which includes health, dental, vision, life insurance, disability, and 401(k) plan. Additionally, employees enjoy a flexible work schedule, paid time off, and opportunities for professional development.

Pay

The salary range for this position is $45,000 - $55,000 annually.

Schedule

This is a full-time position with a hybrid work schedule.