Carrier Manager - Americas

Key Responsibilities

• Own strategic and operational carrier relationships across the Americas portfolio
• Lead negotiations on rates, surcharges, service commitments, and contract terms
• Run quarterly business reviews and regular carrier-performance reviews
• Monitor service, transit, and cost performance across key lanes and merchants
• Lead major carrier escalations and drive corrective action
• Support Sales and Account Management on complex merchant opportunities
• Recommend routing, carrier, and commercial changes based on performance and economics
• Build disciplined internal reporting on carrier health and risk
• Work closely with Operations, Product, and Finance on carrier-linked issues and decisions

Candidate Profile

• 7–12 years in carrier management, parcel, cross-border logistics, or related fields
• Experience with FedEx, UPS, DHL, or comparable carrier and ecommerce infrastructure businesses
• Strong negotiation capability
• Strong analytical judgement
• Able to operate credibly with carriers, commercial teams, and senior leadership

Benefits

• Competitive base salary
• Stock options in a high-growth startup
• Competitive PTO with public holidays additional (and your birthday off!)
• Pension contributions
• Private health
• Gym and wellness benefits
• Mental health benefits
• Quarterly team offsite budget
• Thursday happy hour
• Breakfast Mondays

Diversity & Equal Opportunities

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.