Carrier Support Manager

Essential Duties And Responsibilities

• Provide operational support during extended coverage windows to ensure continuity of service for active shipments
• Monitor freight movement, identify potential delays, and communicate shipment status updates to internal teams and customers as needed
• Aid in routing, dispatch coordination, and resolving day-to-day shipment needs within established account parameters
• Support customer communication to maintain visibility and address time-sensitive needs without owning customer relationships
• Schedule, update, or adjust pickup and delivery appointments in response to changes in shipment status
• Identify service risks and escalate urgent matters through proper channels to ensure follow-through by daytime teams
• Maintain on-time performance and take appropriate action to maintain service standards
• Work closely with planning, operations, and account teams to maintain alignment on load status, exceptions, and next steps
• Utilize CRST systems and customer portals to update shipment details and maintain accurate records
• Document open items, service risks, and pending actions to ensure seamless transition to incoming team members

Requirements

• Educational background: High school diploma or equivalent
• Physical requirements: Work in an office environment, including sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers
• Experience: Experience in transportation, logistics, or freight operations
• Communication skills: Ability to provide clear, timely updates across internal and external partners
• Problem-solving: Ability to analyze information, resolve issues, and take appropriate action in time-sensitive situations
• Systems knowledge: Proficiency in customer portals and transportation management systems

Preferred Qualifications

• Educational background: Two-year degree or applicable work experience with demonstrated success
• Freight experience: Experience supporting live freight, routing, or service coordination
• Attention to detail: Ability to work consistently and accurately in fast-paced environments
• Collaboration: Ability to build relationships and maintain positive communication across teams

Crst Core Values

• Safety at the Core of All We Do
• Integrity in Every Decision and Action
• Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO Statement

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.