Carpet Care Technician

About the role

Innovate Your Career with Creative MultiCare! At Creative MultiCare, we recognize that the success of our company, customers, and employees is intertwined. Our talented and dedicated team members are what guarantee we continue to grow and succeed. We want driven individuals who are ready to take their careers to the next level. We need people like you!

Responsibilities

• Carpet cleanings, restorations, repairs, and water extractions, as well as cleaning other surfaces (rugs, upholstery, tile, grout, etc.) as needed
• Execute pre-cleaning inspections with keen attention to detail
• Respond to flooding emergencies swiftly and steadily
• Uphold and comply with quality, safety, and regulatory standards at all times
• Foster and build lasting relationships with customers through outstanding service
• Document all quotes, invoices, and work performed with in-depth precision
• Communicate professionally and conscientiously in all customer and team interactions
• Maintain company equipment and company vehicle with care

Requirements

• Minimum of 2 years of dedicated experience in carpet care, preferably within the multi-family industry
• A passion for carpet care!
• Skilled at creative problem-solving and critical analysis
• A thorough understanding of all aspects of carpet care with proficiency in performing carpet cleanings and repairs autonomously
• Excellent communication and customer service skills with a focus on active listening
• Eagerness to learn and apply new cleaning techniques and technologies
• A friendly demeanor with a positive go-getter personality
• A self-starter mentality with great time management skills
• Adept at working both independently and collaboratively within a team setting and courteously interacting with a variety of personalities
• Basic computer and smartphone skills
• Availability to work Monday-Friday with a mandatory weekend and overnight on-call rotation
• Ability to perform all necessary physical aspects of the job, including, but not limited to, lifting, moving, pushing, pulling, and carrying at least 60 pounds; standing, kneeling, and crawling for extending periods of time; and working in a variety of environments including exposure to heat, cold, rain, dust, sewage, rodents/pests, small/tight spaces, and heights
• At least 21 years of age (for insurance purposes)
• Valid driver's license with a minimum of three years of driving experience and satisfactory driving record
• Capability to pass background check and drug screening