Carnival Customer Experience Internship

About the role

HLSR is a 501(c)(3) non‑profit organization that promotes agriculture by hosting an annual, family‑friendly experience that educates and entertains the public, supports Texas youth, showcases Western heritage, and provides year‑round educational support within the community. Since its beginning in 1932, the Rodeo has committed more than $575 million to the youth of Texas and education through scholarships, educational grants, graduate assistantships, and similar programs.

Qualifications

• Strong customer service, communication, and data entry skills preferred
• Previous customer service experience a plus but not required
• Preferred majors: Business Administration, Hospitality Management, Marketing, Communications, Sport & Entertainment Management, Event Management, or a related field
• Oracle/NetSuite experience helpful but not required

Requirements

• Accustomed to a fast‑paced environment and able to efficiently switch between multiple tasks
• Excellent communication skills, ability to work well with staff and volunteers, and superior customer service attributes
• Ability to work in an organized manner
• Available to work a flexible schedule including several weekends

Responsibilities

• Answer all guests’ questions and take ownership in resolving and following through on all customer service issues
• Promptly respond and address questions related to Carnival and/or tickets via email and phone
• Exhibit a fun, friendly, guest service‑oriented attitude and professional appearance; always providing exceptional customer service to all guests
• Maintain a working knowledge of carnival operations and procedures to effectively assist with general carnival questions
• Collect and log data regarding the carnival experience and effectively communicate information to supervisors
• Be knowledgeable and proficient with the Rodeo Houston app to help navigate guests
• Assist the Carnival Ticket Sales Committee with fulfilling their consignment and processing their payments
• Track and reconcile carnival product inventory
• Perform various other tasks that may be assigned from time to time by the Carnival Customer Experience Team
• Attendance required every day during WCBBQ and the Houston Livestock Show and Rodeo

Schedule

This is a seasonal position; the longest possible duration extends to the conclusion of the Houston Livestock Show & Rodeo annual event. Scheduled hours may be variable, and the position may end prior to the completion of the event based on changing workload demands. Carnival office hours per day and the number of workdays per week increase as the annual event approaches. Full availability and a willingness to work flexible hours — including evenings and weekends — are required from February 6 through March 21.

Physical Demands

The employee may frequently be required to sit, stand, stoop, or kneel, and may be required to lift and/or move 25 or more pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.