Cargo Support Agent (Remote)

Job Responsibilities

• Provide support to Air General cities.
• Comply with all FAA, Airport, TSA, CBP, USDA, and Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager.
• Review and understand all documentation supporting a flight arrival/departure.
• Monitor multiple email accounts and respond to customer inquiries.
• Work with stations to provide customers with information concerning the status of their shipments.
• Reconcile Master and House air waybills, as applicable against ACE Customs systems.
• Handle, prepare, and manifest export flights for multiple carriers/cities.
• Data capture Export consignments.
• Verify booking details and request corrections where applicable.
• Prepare transfer manifests and notify accordingly for multiple carriers/cities.
• Send arrival notices for international inbound shipments to multiple carriers/cities.
• Transmit Customs for numerous airlines and cities.
• Work independently and with a team to solve problems and support multiple cities.
• Handle any additional requests by the station and department management teams.

Requirements

• Must be able to obtain a valid airport I.D. badge.
• Must be at least 18 years of age.
• Must be able to clearly understand and communicate in English when performing essential job functions.
• Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks.
• Must be able to pass a pre-employment drug screen.
• Be available to work varied shifts, including nights, weekends, and holidays.

About the Role

Air General, a national cargo handling company, is currently seeking a full-time Cargo Support Agent to join our esteemed Remote Support team. Although this role shows a home office location of Portsmouth, NH, it is a remote role and can sit anywhere in the continental US. The candidate will be primarily responsible for delivering exceptional customer service and ensuring strict compliance with safety and security protocols. Core responsibilities encompass documentation, precise data entry, and fostering effective communication with external customer service, as well as coordination with local stations throughout the network. The successful candidate should demonstrate the capability to work both independently and collaboratively within a team.

Qualifications

• High school diploma or GED preferred.
• 2-3 years experience utilizing Cargo Management systems (SmartKargo and iCargo) including import/export functions, and message monitoring.
• Familiarity with International Cargo documentation is required.
• 2-3 years of experience with US Customs and Border AMS management systems.
• 2-3 years of experience utilizing Google Drive and Microsoft Office, and working entirely paperless.

Skills

Must be able to obtain a valid airport I.D. badge.

Must be at least 18 years of age.

Must be able to clearly understand and communicate in English when performing essential job functions.

Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks.

Must be able to pass a pre-employment drug screen.

Be available to work varied shifts, including nights, weekends, and holidays.

Benefits

• Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts.
• Paid Time Off and Sick Time.
• Paid Parental Leave.
• 401(k) Retirement Plan and Roth after 6 months, company match after 1 year.
• Life Insurance.
• Tuition Scholarship Program.
• Company Emergency Loan Program.
• Earned Wage Access - offered through Tapcheck.
• Tuition Reimbursement.
• Employee Assistance Program (EAP).

About Air General

Air General, a US based nation wide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services, is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. Our customers are the world's major International and Domestic Airlines.