Cargo Services Officer

Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries. Cathay Pacific was founded in Hong Kong in 1946 and is deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world’s leading international aviation centres.

About the role

The successful candidate will assist with the operational and reservation functions for the port in Anchorage, AK, including oversight of suppliers to ensure compliance with Cathay Service levels and regulatory requirements. The role supports port management to drive service excellence while maintaining the highest standards of safety.

Responsibilities

Customer Service Support

• Handle cargo reservations and bookings while providing exemplary customer service
• Provide timely vendor notification for on-time and delayed flights
• Deliver timely shipment status updates to customers
• Manage Ground Handling Agent performance and provide guidelines and instructions
• Support established performance targets through operational oversight and participation

Administrative Support

• Prepare flight documentation for crew and Customs
• Check and review post-flight documentation
• Prepare post-flight reports in a timely and accurate manner
• Coordinate freighter catering uplift and last-minute changes
• Facilitate communication between engineering, airport operations, air traffic control, and vendors
• Coordinate cargo service activities between sales, operations, and ground handling to ensure efficient shipment handling
• Communicate effectively with stakeholders including customers, airport and cargo operations, suppliers, and flight crew
• Assist with various administrative station tasks such as SAP
• Coordinate weather diversions at diversion sites
• Handle diversion of Cathay Pacific Flights when required
• Assist with crew administration and support matters at the port
• Support station training activities as required
• Support station management in supplier oversight, including reporting Ground Handling Agent performance issues
• Perform any other reasonable task as requested

Ramp Coordinator (RCO) – Freighter Ports

• Monitor and ensure proper procedures are carried out by Ramp Handling Operator and Cargo Terminal Operator, particularly for special cargo, movement of in/out cargo, mail units, and loading/unloading of freighters
• Monitor optimization of space utilization for loaded Unit Load Devices and the belly of freighters
• Ensure aircraft searches required by the Security Program are conducted prior to loading
• Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator, and the Cargo Office
• Liaise closely with the Cargo Office to provide up-to-date information on freighter positioning during schedule disruptions
• Quickly resolve issues on the ramp as required
• Ensure safe operations during loading and unloading of freighters
• Assess the cause of any delay and provide recommendations on accountability and solutions
• Monitor the acceptance and release of special cargo such as animals, engines, vehicles, bulky shipments, and odd-sized items
• Coordinate activities in the warehouse and conduct quality checks on cargo handling
• Perform any other reasonable task as requested

Safety, Security, and Compliance

• Ensure compliance with all regulatory and internal safety, security, quality, and procedural requirements
• Undertake quality check programs established by Head Office and participate in audits as required
• Fulfill Emergency and Accident (E&A) and Crisis Response responsibilities as required

Requirements

Academic Qualifications

• Completion of High School / GED or equivalent combination of education, training, and experience is required

Knowledge, Skills, Training, and Experience

• Minimum 2 years’ experience in the cargo industry is an advantage
• Strong communication skills
• Natural customer service orientation
• Attentive to detail
• Knowledge of MS Word, Excel, and PowerPoint

Additional Requirements

• Fluency in English and Spanish is strongly preferred
• Must possess a valid state-issued driver’s license
• Must successfully pass all pre-screening clearances, including a background check and pre-employment drug screen upon contingent job offer
• Obtain and retain necessary credentials and clearances (CBP Customs Seal and Driving Icon) per local requirements
• Must successfully pass safety training examination and receive certification before starting operations
• Strong cognitive reasoning and mathematical skills are essential
• Ability to inspect and assist in maneuvering loaded pallets up to 50 lbs frequently
• Ability to manage competing priorities in a fast-paced environment with tight deadlines
• Comfortable working at the warehouse, on aircraft, and outdoors on the tarmac in all weather conditions
• Must comply with the Company’s mandatory COVID-19 Vaccination policy
• Must have the right to live and work in the USA

Background & Security

• Certain employees will be required to obtain a Security Identification Display Area (SIDA) badge provided by the airport authority and maintain good standing to retain their SIDA badge
• Employment will require successful completion of a ‘Background Check’ and ‘Drug Free Workplace’ test

Benefits

• Travel privileges on Cathay Pacific Airways Global Network
• Extensive well-being programs including health, dental, prescription, vision, virtual doctor visits, flexible spending accounts, and employee assistance program benefits
• 401K Matching Program
• Paid Holiday & Vacation
• LTD & Basic Life Insurance
• Uniform allowance (if applicable)