Cargo Rep-Internal Support

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.

We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain.

Responsibilities

• Provides real time support during an assigned shift to internal customers in cargo, ramp, sales, customer service and other operating groups relating to cargo and dangerous goods
• Support includes a broad variety of subject matter such as: product information, security, dangerous goods policies/procedures/clearance, automated system applications usage, revenue management and embargoes
• This support also consists of UC360 system testing, providing guidance to customers on how to complete transactions and assistance on how to address error messaging
• Responsibilities include providing support to internal customers regarding dangerous goods handling that may involve remote dangerous goods acceptance
• Performs other functions within the scope of their duties to provide quality customer service

Requirements

• High school diploma required
• Knowledgeable about cargo operations, processes, policies and procedures
• Experience with UC360
• Strong interpersonal and customer-service skills
• Can work independently as well as part of a team
• Ability to work any shift, weekends and holidays
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Skills

• DG qualified
• AMS and Champs

Pay

The starting pay is $19.64/hour. This is also a bonus eligible position (i.e., profit sharing).

Benefits

• Medical, dental, vision, life, accident & disability insurance
• Employee assistance program
• Commuter benefits
• Paid holidays
• Paid time off
• 401(k)
• Pension
• Flight privileges (subject to the respective collective bargaining agreement)