CareIQ Schedule Coordinator I

About the role

The CareIQ Scheduling Coordinator provides administrative customer service assistance to claimants, providers, and claims management by scheduling ancillary healthcare appointments. This role operates with a high focus on accuracy and urgency to ensure that appointments are scheduled quickly in alignment with the claimant and customer needs. This is a remote position but for continuity of business with our management team, candidate needs to reside and work in the Central or Eastern time zones.

Responsibilities

• Provides telephonic customer service in an inbound and outbound high-volume call-center environment
• Completes accurate data review and entry
• Able to learn and operate corporate proprietary systems
• Schedules medical appointments for claimants and owns the results of assigned cases, to ensure product service level expectations are met
• Ensures all case stakeholders are updated regularly
• Types and proofreads reports and correspondence via email and management systems
• Transcribes correspondence/reports from dictation
• Uses problem solving and critical thinking skills to ensure that daily scheduling challenges do not cause delays in securing appointments
• Mets departmental production and quality performance expectations

Requirements

• High School diploma
• Prior work experience in a detail-oriented customer service environment

Qualifications

• Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment
• Excellent written and verbal communication skills
• Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems
• Strong interpersonal, time management and organizational skills
• Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations
• Ability to work both independently and within a team environment

Skills

• Problem solving and critical thinking skills

Benefits

• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• paid time off

Pay

Pay Range: $15.61 - $23.82 per hour

Schedule

This is a remote position but for continuity of business with our management team, candidate needs to reside and work in the Central or Eastern time zones.