Caregiver Scheduler

About the role

The Companion Care Scheduler plays a key role in supporting the daily operations of our Companion Care program. This role involves managing scheduling, maintaining accurate client records, assisting with billing, and serving as a primary point of coordination for caregivers and residents.

Responsibilities

• Create and maintain schedules that meet resident needs and uphold quality-of-care standards.
• Fill open shifts promptly and ensure adequate staffing coverage.
• Communicate and collaborate effectively with other departments to support the companion care team.
• Provide personal care services including companionship, errand support, and medication checks according to each resident's Service Plan.
• Maintain professional, positive interactions with residents, families, staff, volunteers, and outside agencies.
• Uphold and promote resident rights, dignity, and confidentiality in accordance with facility policies, Resident Rights Regulations, and HIPAA.
• Complete and submit all required documentation in a timely manner.
• Monitor caregiver documentation and address discrepancies or errors as needed.
• Track all services performed and ensure Service Plans are followed accurately.
• Initiate new Service Plans by orienting residents and securing required approvals.
• Update Service Plans and report resident status changes to the supervisor as needed.
• Ensure caregivers have completed new-hire training, required documentation, and appropriate scheduling for on-the-floor training and shadowing.
• Monitor caregiver performance to ensure services are delivered thoroughly and in accordance with policy.
• Maintain a strong understanding of resident expectations and ensure those needs are met compassionately and professionally.

Requirements

• Caregiver, Med Tech, or CNA Certificate from the state of Arizona.
• Ability to understand and follow instructions in English, communicate effectively, and document care.
• Demonstrate computer proficiency.
• Must be able to stand, walk, push, pull, turn, stoop, bend, and lift up to 50 pounds in providing care to residents and in performing administrative tasks.
• Prior clerical and software system management experience preferred.

Qualifications

• Data entry, MS Word, Excel, Outlook, file maintenance, strong organizational and accuracy skills are required.

Skills

• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Ability to manage multiple tasks and prioritize responsibilities.
• Attention to detail and accuracy in record-keeping.

Benefits

• Medical, Dental, and Vision Insurance.
• Accrue 16 days of PTO your first year + 2 floating holidays + 6 federal holidays.
• 401K + employer Scholarship (employees plus school-aged dependents).
• Tuition Reimbursement.
• Employee Assistance Program.
• $4 Daily Lunch Specials.
• Daily Pay Options.
• Comprehensive orientation with ongoing support and professional development.
• Awesome work environments and teams!

Pay

$22-26/hr

Schedule

Monday - Friday 8:00a-4:30p (with some flexibility)