Caregiver/Scheduler

Responsibilities

• Ensures community is adequately staffed in order to meet resident’s care and service needs and in accordance with the company standards and guidelines.
• Supervises direct care staff as delegated by manager/supervisor.
• Sets and distributes associate schedules a minimum of one week in advance (or longer as required by your individual agency).
• Effectively communicates all changes in resident/client needs to associates as updates are made to the contract and plan of care.
• Manages on-call/after-hours business needs as assigned.
• Effectively communicates all staffing shortages and additional staffing needs to supervisor.
• Effectively operates and maintains corporate scheduling and billing computer system according to company guidelines and best practices.
• Completes daily billing in a timely manner, ensuring state and SOX compliance regulations are followed in regards to billing practices.
• Responsible for completing review and reconciliation of billing on a weekly basis.
• Ensures billing information is complete and correct prior to finalizing monthly resident billing.
• Maintains positive relationships and rapport with co-workers, residents, family members and community personnel.
• Effectively maintains client chart/documentation and filing practices as per company guidelines and best practices.
• Completes other duties as assigned.
• Covers BAH cases in the event that care associates cannot be secured to provide services to client(s).
• Manages on-call/after office hours and weekend’s business needs as assigned.

Qualifications

• High school diploma or General Education Degree (GED) required.
• Prefers one year experience working with older adults or in a related healthcare setting.
• No certifications, licenses, or special requirements.

Knowledge and Skills

• Has a working knowledge of a skill or discipline that requires basic analytic ability.
• Has an overall understanding of the work environment and process.
• Has working knowledge of the organization.
• Must have knowledge and working capability of PCs, including Microsoft Word and Excel.

Physical Demands and Working Conditions

• Standing, Walking, Sitting, Using hands and fingers to handle or feel, Reaching with hands and arms, Stopping, kneeling, crouching, or crawling, Talking or hearing.
• Ability to lift: Up to 25 pounds.
• Vision Requires interaction with co-workers, residents or vendors.
• Occasional weekend, evening or night work if needed to ensure shift coverage.
• On-Call on an as needed basis.
• May be exposed to communicable diseases and infections.
• May be exposed to blood-borne pathogens.
• May be exposed to various drugs, chemical, infectious, or biological hazards.

About Us

Brookdale is a Great Place to Be: Gracious hospitality and neighborliness for our residents and families. Home-like feel and all-around comfort for residents and visiting family members. Industry leader in clinical care. Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional. Extensive corporate support including a robust training program.