Career Services Team Lead

About the role

The Career Services Team Lead is a high-performing Career Services Advisor or Business Development Advisor who serves as a visible example of operational excellence. While maintaining personal production responsibilities, the Team Lead reinforces best practices, supports peer learning and development, assists with onboarding and training, and helps reinforce consistent operational standards across the team. The Career Services Team Lead partners with Career Services Managers by sharing knowledge, modeling effective behaviors, identifying operational improvement opportunities, and supporting the successful execution of departmental priorities and initiatives.

Responsibilities

• Maintain exceptional personal production while delivering high-quality career coaching, graduate engagement, employer outreach, and placement support.
• Consistently model behaviors that contribute to positive graduate outcomes and departmental success.
• Serve as a subject matter expert by mentoring peers, answering process questions, sharing best practices, and supporting onboarding and continuous learning initiatives that build team capability and confidence.
• Serve as a resource for peers by answering process questions, sharing best practices, and reinforcing operational standards.
• Assist with onboarding and mentoring new advisors.
• Promote consistency in documentation, CRM utilization, workflow execution, and departmental procedures.
• Reinforce quality expectations and identify opportunities to improve operational efficiency and service delivery.
• Support Career Services leadership by reinforcing operational initiatives, encouraging adoption of new tools and processes, monitoring workflow effectiveness, and providing observations that contribute to continuous improvement and stronger business results.
• Partner with managers and cross-functional teams to support departmental initiatives, training activities, operational projects, and team communications.
• Serve as a trusted operational resource while appropriately escalating personnel or performance concerns.
• Promote a collaborative, inclusive, and student-focused culture by demonstrating professionalism, supporting compliance with institutional policies and regulatory requirements, encouraging team engagement, and contributing to a positive work environment that reflects UMA's values.
• Perform other duties as assigned.

Qualifications

• Associate's degree or equivalent combination of education and experience
• Strong skills in coaching, performance management, and team leadership
• Results-driven with a focus on meeting and exceeding production goals
• Strong communication, relationship-building, and influencing skills
• Ability to analyze data and translate insights into actionable plans
• Strong organizational and time management skills in a fast-paced, metrics-driven environment
• Proficiency with business tools and systems (CRM, reporting tools, Microsoft Office, Teams)

Preferred Requirements

• Bachelor's degree or equivalent experience
• Experience in career services, staffing, sales, or workforce development
• Experience working in a production-driven or metrics-based environment
• Prior leadership, coaching, or mentoring experience
• Experience with pipeline management and performance tracking tools

Compliance

Demonstrate knowledge of, and carefully follow, all applicable federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations, and internal policies and procedures. Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.

Work Environment/Physical Demands

This is a fully remote position. Home office set up, quiet place to work, and ability to hard wire into high-speed internet connection. May require setup of computer equipment, accommodation consideration available upon request. Flexibility to work evenings and weekends, as needed.

Benefits

• Medical (including prescription)
• Dental
• Vision (UMA subsidized)
• FSA/HSA (depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (team member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (team member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (team member paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance
• Identity Theft Protection