Career Services Representative

About the role

The Career Services Representative is responsible for the delivery of services that support the primary objective of the Career Services function. This includes: Student readiness, retention and completion in the Industry Externship Course; Graduate employment in qualifying industries positions post completion; Adherence to all departmental, institutional, and regulatory agencies processes and standards.

Responsibilities

• Managing a Student Cohort to Achieve Vocational Outcomes
• Develops an ongoing relationship with students and provides individualized coaching, education and support over the course of the student lifecycle.
• Affirms students occupational goals, skill level and lifestyle requirements to develop a career pathway for externship and post graduation employment.
• Maintains the student record with accurate and complete information documented in real time.
• Provides Coaching and Resources to Students and Graduates
• Develops and delivers geographically accessible and assessment responsive employment leads to students through-out their program and again 45 days prior to externship.
• Conducts employer relations to develop specific opportunities for the student/graduate based on geographical location, externship course start, and the student career assessment.
• Conduct classroom presentations, education sessions, externship labs, and other events as indicated by student need.
• Responsible for student readiness for the externship course at the start of each term.
• Analyzes student population to understand demographic affinities in a way to scale coaching.
• Management Externship Sites and Verification
• Assists the student in developing a strategic externship opportunity that aligns with their personal goals and launches their career in the industry.
• Offers paid employment and converts to post graduation employment, when appropriate.
• Maintains externship retention and completion of the course and the program.
• Utilizes intra-department resources to assure externship retention and completion of the course and the program.
• Assures complete and accurate documentation of all calls and activities in the student record.
• Post-Graduation Placement
• Provides ongoing resources and assistants to graduates to assure their employment in the industry after graduation.
• Career Service Tactics
• Consistently delivers coaching to a minimum of 15 - 18 unique students each day at the highest level (by phone call or Zoom Session).
• Conducts a minimum of two zoom sessions each day with students, graduates and/or employers.
• Spending 85% of the work week time directly engaging with students at the highest level (coaching calls, zoom sessions, externship labs, classroom presentations).
• Provides coaching to students on using the scope of the industry, career paths, interviewing skills, resume development, culinary portfolios, networking, job searches strategies, and other topics as directed.

Requirements

• Associates Degree. Bachelor’s Degree preferred.
• Three years’ experience in Career Services, Workforce Development, or Customer Service.

Knowledge, Skills and Abilities

• Communication Skills
• Detail Oriented
• Time-Management Skills
• Organizational Skills
• Team-oriented
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement
• Ethics: Has personal and professional ethics and fosters a diverse and respectful workplace.
• Ability to interact with staff and external relationships in a professional manner, including demonstrated commitment to customer service.
• Proficiency with Microsoft Office Products (Word, Excel, etc.), Google Products required.
• Experience with Salesforce and CVue preferred.
• Familiarity with Customer Relationship, Student Management, and Analytical Management Applications.

Working Conditions

• This is a fully remote position that requires a dedicated, quiet, and distraction-free workspace, a reliable internet connection, and the ability to remain on camera during Zoom calls.
• The expected salary range for this position is between $58,000 and $64,000. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; licensure and certifications; market factors; departmental budgets; and responsibility.