Career Services Associate (Bronx/Manhattan)

Department: Branch Programs & ServicesLocation: Various LocationsCompensation: $25.00 / hour Description Overview The Career Services Department (CS) at The New York Public Library (NYPL) provides career development support for a diverse population within New York City, including job seekers, re-entry, students, career changers, veterans, and 55+ adults, to achieve their career goals. Offering free one-on-one coaching and workshops that focus on the different aspects of job search and career development. Career Services has two offices, Stavros Niarchos Foundation Library (SNFL), and the Bronx Library Center (BLC). The Career Services Associate reports to offices at our SNFL and BLC locations throughout the week. At the Bronx Library Center, the Associate serves as a welcoming and informative first-point-of-contact for patrons visiting Career Services to ensure members remain engaged and are connected with services to meet their needs. At the Stavros Niarchos Foundation Library, the Associate serves as a support to the Career Services staff on-site. The Associate works in tandem with Career Services staff to ensure the smooth execution of a range of NYPL/Career Services programs and outreach service events. Responsibilities:Maintain a high level of customer service, as the first-point-of-contact for patrons visiting Career Services, and monitor access to the officeConduct daily one-on-one job support appointments including: editing resumes/cover letter documents, page formatting, review spelling/grammar and submitting job applications for employmentRefer patrons to other departments, programs, and resources provided by NYPLAssist with job support requests for drop-in patrons at SNFL during dedicated dates/timesSchedule Career Services appointments for patronsResearch education or occupational training programs for career advancement and print out promotional materialsSupport staff with call reminders as needed, and enter data into appointment record systemPerforms related duties as required Required Education, Experience & Skills Required Education & CertificationsAssociate's Degree required or High School Diploma and 2+ years of additional related experienceRequired ExperienceAt least one year of experience providing excellent public or customer service, preferably in an educational settingExperience reviewing resumes or supporting job search processes is preferredExperience completing administrative tasks such as scheduling appointments, communicating with patrons, and managing a calendar effectivelyRequired SkillsStrong computer skills and knowledge of using Microsoft Office programs and Google Drive productsAdaptable to changing work environmentsExcellent communication skills—written and verbal—for varied audiencesStrong organizational and time management skills with high attention to detail and ability to work on multiple projects simultaneouslyExcellent documentation skills and the ability to navigate multiple data entry systemsAbility to work collaboratively and independentlyManagerial/Supervisory ResponsibilitiesN/A More... Core Values All team members are expected and encouraged to embody the NYPL Core Values:Be Helpful to patrons and colleaguesBe Resourceful in solving problemsBe Curious in all aspects of your workBe Welcoming and InclusiveWork EnvironmentPublic library settingPhysical DutiesLimited physical effort is requiredOccasional shelving at various levelsMay require travel within NYCPre-Placement Physical Required?NoUnion/Non UnionNon-UnionFLSA StatusNon-ExemptSchedule18 hours per week typically scheduled Monday-Friday between 8:00am-6:00pm with evening and weekend hours as neededFully on-siteThis job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed. The New York Public Library Salary Statement At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies. Union Salaries are determined by collective bargaining agreement(s).