Career Navigator -Mission Integration (45764)

Program: Mission Integration | Department: Workforce Development Services | Supervised by: Career Pathways Coordinator | Status: Full-Time, Hourly, Non-Exempt

About the Role

Empowers employees by providing personalized career guidance and support, directly enhancing their ability to achieve career goals and improve their quality of life. This role actively identifies and helps overcome barriers to success, such as housing and education, by leveraging GGC Mission programs and other community resources to eliminate barriers to opportunity and strengthen communities.

Offer personalized career counseling and development services, helping individuals identify their career goals, enhance their skills through targeted training and education, and navigate any personal or professional barriers to success. This role also involves coordinating with community resources to provide comprehensive support, ensuring that individuals have the tools and opportunities needed to advance in their careers and contribute meaningfully to the workforce.

Responsibilities

• Conduct one-on-one career counseling sessions to assess employees' skills, career goals, and obstacles to success.
• Develop individualized career plans that align with each employee's strengths, interests, and objectives.
• Identify and suggest relevant training and educational programs to enhance employees' skills and career prospects.
• Provide ongoing support and follow-up to ensure employees are making progress towards their career goals.
• Work closely with local organizations and service providers to compile a resource list for addressing barriers outside of career development (e.g., housing, childcare, transportation), and refer participants to GGC programs or community resources as needed.
• Enroll employees in workshops and group sessions on career development topics, including resume writing, interview skills, and job search strategies.
• Maintain detailed records of interactions with employees, progress towards goals, and outcomes.
• Accurately complete data entry for capturing demographic and service information into the Goodwill and funding agency partner reporting systems during the month of service. Provide other statistical and programmatic reports as scheduled and required according to agency guidelines in a timely and efficient manner.
• Provide world-class customer service including effective communication.
• Maintain effective communications with employees, other Goodwill staff, and community partners with timely follow-up to emails and phone calls and through use of meetings, conferences, newsletters, memos, etc.
• Ensure confidentiality of participant records and private information, keeping in compliance with organization’s guidelines, policies, and CARF regulations.
• Stay informed on labor market trends, emerging job opportunities, and educational resources, and remain current on employment and special population issues and best practices. This includes participating in ongoing training and professional development opportunities such as seminars, conferences, in-house training, and personal research to provide up-to-date advice and support.
• Collaborate with other local service providers and professionals to build strong partnerships and networks within the community. Act as a positive role model for employees and others in all aspects of professional performance.
• Observe all safety procedures and personnel policies.
• Regular attendance is required as outlined in Goodwill’s attendance policy.
• Other duties as assigned.

Requirements

• Excellent communication and interpersonal skills, with the ability to engage effectively with individuals from diverse backgrounds.
• Ability to interact cordially and productively with a variety of people.
• Ability to market Goodwill and explain the mission to the general public.
• Proficiency in using Microsoft Office applications and internet research.
• Excellent organizational, time management, and critical thinking skills.
• Demonstrated problem-solving and sound decision-making abilities to develop, implement, and evaluate plans.
• Excellent written and oral communication skills.
• Ability to maintain effective communication with supervisor, funders, and others.
• Ability to keep information confidential.
• Ability to function in a hectic work environment with occasional periods of high stress.
• Reliable means of transportation and maintain an insurable driving record.
• Obtain and retain First Aid/CPR/AED certification and respond to and manage a first aid, choking, or sudden cardiac arrest emergency at the worksite according to Goodwill Safety Policies & Procedures.
• Valid driver’s license for at least 3 years, liability automobile insurance, and be insurable through the agency’s insurance carrier.
• At least 21 years of age.

Qualifications

• Bachelor’s degree in a human service-related field of study or a related field is preferred.
• 2+ years of related experience preferred.
• Experience working with persons with disabilities and/or their families and people with barriers to obtaining and maintaining employment preferred.
• Proficient in using computer software and databases for record-keeping and resource management.

Physical Requirements

• Ability to use hands, fingers, and wrists repetitively while using a computer keyboard.

Working Conditions

• Work is performed in a professional office setting and is generally sedentary, requiring walking, standing, and bending.
• Adequately lighted and ventilated building.
• Frequent travel throughout the Gulf Coast area.