Mission Integration Coordinator

Responsibilities

• Cook up and monitor participant intake, onboarding, and referral processes to ensure timely and accurate access to services
• Participate in referral reviews, intake discussions, partnership meetings, and service coordination activities
• Serve as a liaison between the organization and community partners, nonprofit agencies, schools, workforce agencies, employers, shelters, and organizations operating under MOUs
• Support implementation and operational integration of new mission initiatives, partnerships, programs, and service delivery models
• Ensure partnership expectations, referral procedures, communication standards, and operational workflows are consistently followed
• Track referral trends, participant engagement, response times, conversion activity, and service pipeline movement
• Identify gaps, delays, breakdowns, or barriers within intake, referral, and service delivery systems and recommend process improvements
• Coordinate outreach and targeted recruitment initiatives for identified populations and strategic priorities
• Help strengthen and expand referral pipelines through ongoing community and partner engagement
• Cover communication and coordination between program teams, business engagement staff, operations, and external stakeholders
• Support data collection, reporting, compliance monitoring, and quality assurance activities related to participant access and partnership outcomes
• Aid in developing standardized workflows, procedures, and continuous improvement practices tied to participant experience and operational effectiveness
• Utilize technology and data tools to support assessment administration, reporting, and continuous improvement
• Maintain confidentiality and data security at all times
• Perform other duties as assigned in support of workforce lab operations and mission
• Serve as the primary liaison for community partner visits with cohorts in the lab
• Timely, accurately, and confidentially document participant information in required databases, forms, and reports
• Comply with agency policies, procedures, and Commission on Accreditation of Rehabilitation Facilities (CARF) standards
• Perform other duties as assigned

Qualifications

Required:

• Bachelor's degree in a relevant field such as social work, public health, human services, or a related field
• Minimum of 2 years of experience in a similar role, preferably in a mission-driven organization
• Strong interpersonal and communication skills, including active listening and the ability to build and maintain relationships with diverse stakeholders
• Experience with data management and analysis, including proficiency in Microsoft Office Suite and data visualization tools
• Ability to manage multiple tasks and projects simultaneously, prioritize effectively, and meet deadlines
• Knowledge of best practices in participant engagement, referral processes, and service delivery
• Experience with CRM systems and/or data management platforms

Preferred:

• Master's degree in a relevant field
• Experience working with individuals with disabilities or other marginalized populations
• Experience with project management methodologies and tools
• Experience with data analytics and predictive modeling