Career Navigator III - Bilingual

Job Description

The Career Navigator I is the face of our mission at Goodwill, assisting program participants seeking economic mobility. They develop career plans, set goals with clear objectives around education, training, employment, and resources to ensure placement and job retention. This person will be responsible for community outreach and engagement, creating partnerships with external resources for participant referrals.

• Oversees participants and compliance in our specialized programs, such as Hispanic Outreach.
• Ensures all policies and procedures as outlined for the assigned program are followed.
• Provides case management activities, outreach, and coordination with other programs.
• Forms and builds relationships with area businesses or organizations, encouraging information sharing and developing new partnerships with businesses or organizations.
• Utilizes and navigates CaseWorthy database to develop career plans for individuals receiving services.
• Completes reports for external and internal stakeholders.
• Maintains a positive network of community ties and a strong working relationship with organizations who refer individuals for services.
• Prepares presentations utilizing Microsoft Office products, facilitating training and presentations internally and externally.

Education & Experience

• Education: Associate's Degree, required.
• Essential Skills & Abilities:
  • Bilingual in Spanish
  • At least 1 years of experience in a similar role, required.
  • Supervisory experience strongly preferred.
  • Excellent customer service skills.
  • Intermediate computer skills required.
  • Able to multi-task.
  • Excellent communication skills—both written and verbal.
  • Excellent critical thinking and time management skills.
  • Understands other organization’s policies.
  • Active listener and has excellent soft skills.
  • Excellent organizational skills and understanding of deadlines.
  • Understanding of policies and programs.
  • Understanding of Goodwill’s brand and brand awareness.
  • Able to travel up to 25-50%.

Benefits

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs
• In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:
• Paid Medical Insurance
• Paid Prescription Coverage
• Paid Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

About Goodwill

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities. At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling. Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Why Work for Goodwill?

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Paid Medical Insurance
• Paid Prescription Coverage
• Paid Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

We are an Equal Opportunity Employer. EEO.