Career Navigator II - NCWorks - Watauga County

Job Description

The Career Navigator II is the face of our mission at Goodwill, assisting program participants seeking economic mobility. They develop career plans, set goals with clear objectives around education, training, employment, and resources. Our Career Navigator II participates in community events, partners with like-minded organizations, and serves as a conduit to barrier mitigation.

• Works closely with individuals who are seeking economic mobility.
• Develops career plans, sets goals with clear objectives around education and training, employment, and resources.
• Utilizes and navigates NCWorks database and inputs career plans and data into systems.
• Affords assistance with career portfolio services such as writing resumes and cover letters and helping with LinkedIn profiles.
• Participates in community outreach such as job fairs and career fairs to help individuals understand what resources are available to them.
• Provides individuals referrals to other resources and organizations.
• Responsible for appropriating federal funds that supports individuals receiving services through Workforce Innovation and Opportunity Act programs.
• Provides documentation and reconciliation of those funds on a monthly basis.

Education & Experience

Education Associate's degree, or minimum of 1-2 years' experience in lieu of degree required.

• 1-2 years of experience in similar role.
• Excellent customer service skills.
• Intermediate computer skills required.
• Able to multi-task.
• Excellent communication skills—both written and verbal.
• Excellent critical thinking and time management skills.
• Must understand other organization’s policies.
• Must be an active listener and have excellent soft skills.
• Excellent organizational skills and understanding of deadlines.
• Requires specialized training and background clearance.
• Understanding of HIPPA and the importance of confidentiality.
• Must be able to travel over 75%, as needed.

Benefits

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members.

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

• For full-time team members working 30 or more hours per week:
• Paid Medical Insurance
• Paid Prescription Coverage
• Paid Dental and Vision Coverage
• Paid Flex Spending Accounts (Medical and Dependent Care)
• Paid Short & Long-Term Disability
• Paid Life Insurance
• Tuition Reimbursement

EEO Statement

We are committed to maintaining a diverse workforce and creating an inclusive environment where everyone feels valued and respected. We are an Equal Opportunity Employer and do not discriminate against applicants due to race, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.