Career Navigator II - NCWorks - Davidson County

About the role

The Career Navigator II at Goodwill Industries of Northwest North Carolina is the face of our mission, assisting program participants seeking economic mobility. They develop career plans, set clear objectives around education, training, employment, and resources, and utilize and navigate NCWorks database.

Responsibilities

• Develops career plans and sets clear objectives around education and training, employment, and resources.
• Utilizes and navigates NCWorks database and inputs career plans and data into systems.
• Affords assistance with career portfolio services such as writing resumes and cover letters and helping with LinkedIn profiles.
• Participates in community outreach such as job fairs and career fairs to help individuals understand available resources.
• Provides referrals to other resources and organizations.
• Responsible for appropriating federal funds that support individuals receiving services through Workforce Innovation and Opportunity Act programs.
• Provides documentation and reconciliation of those funds on a monthly basis.

Requirements

• Education Associate's degree, or minimum of 1-2 years' experience in lieu of degree required.
• 1-2 years of experience in similar role.
• Excellent customer service skills.
• Intermediate computer skills required.
• Ability to multi-task.
• Excellent communication skills—both written and verbal.
• Excellent critical thinking and time management skills.
• Must understand other organization’s policies.
• Must be an active listener and have excellent soft skills.
• Excellent organizational skills and understanding of deadlines.
• Requires specialized training and background clearance.
• Understanding of HIPPA and the importance of confidentiality.
• Must be able to travel over 75%, as needed.

Qualifications

• Must understand other organization’s policies.
• Must be an active listener and have excellent soft skills.
• Excellent organizational skills and understanding of deadlines.
• Requires specialized training and background clearance.
• Understanding of HIPPA and the importance of confidentiality.
• Must be able to travel over 75%, as needed.

Skills

• Customer Service Skills
• Intermediate Computer Skills
• Multi-Tasking
• Communication Skills (Written and Verbal)
• Critical Thinking and Time Management
• Specialized Training and Background Clearance
• Understanding of HIPPA and Confidentiality

Benefits

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs
• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

Pay

Details on pay are not specified in the job description.

Schedule

Details on schedule are not specified in the job description.