Career Navigator

Duties And Responsibilities

• Individualized Roadmap Development: Work 1:1 with clients to translate their strengths, skills and interests into specific career pathways within MND’s training programs.
• Enrollment Management: Guide clients through the selection and enrollment process for specialized certifications and technical training modules.
• Barrier Mitigation: Coordinate with Case Managers to ensure that any emerging life barriers (transportation, mental health needs, etc.) do not derail the client’s career progress.
• Career Coaching: Assist clients in tailoring resumes and cover letters to specific industries and conducting "high-stakes" mock interviews when needed.
• Partner with the Employment Specialists to proactively advocate "job-ready" clients with employer partners, ensuring a high quality of referral and a strong fit for both parties.
• Relentless Outreach: Maintain active engagement with a caseload of clients, using "persistent touchpoints" to keep them motivated during training and job searches.
• Credential Tracking: Ensure clients complete all necessary prerequisites for their chosen tracks, including computer literacy and various industry-related certifications.

Key Results Areas (Performance Metrics)

• Client Journey Oversight: Manage the start-to-end client experience, facilitating four intensive 1:1 Career Counseling Sessions (CCS) per client to develop and execute a robust Individual Career Plan (ICP). There should be one CCS at least once quarterly.
• Organizational Synergy: Serve as the primary "connector" between Case Managers (barrier removal) and Employment Specialists (job placement) to ensure a frictionless transition into career-tracked employment.
• Goal Attainment: Maintain high participation rates and ensure 90%+ of assigned clients successfully complete their ICP, achieving both mid-term milestones and short-term career goals.
• Intentional Strategic Support: Proactively identify service gaps and provide continuous direction to the services team to ensure every client has the resources necessary for a successful vocational outcome.
• Data Integrity & Compliance: Ensure 100% accuracy in data entry; all client interactions, milestones, and outcomes must be documented in the tracking system within one week of occurrence.
• Career Plan Completion Rate: 85% or greater of participants with completed individual Career Plans (ICPs).
• Timely Assessments: Completion of career assessments, skills inventories, and intake requirements within established timelines.
• Case Documentation Compliance: Accuracy, completeness, and timelines of participants records and case notes.
• Training Enrollment Rate: 85% or greater of participants successfully enrolled in training or educational programs.
• Training Completion Rate: 85% or greater of participants who complete approved training programs.
• Credential Attainment Rate: 85% or greater of participants earning certifications, licenses, or other industry recognized credentials.
• Career readiness Completion: 85% or greater of participants completing resume development, interviewing, and job readiness activities.
• Referral Success Rate: Percentage of referrals resulting in successful service connections.
• Employer and Training Partner Engagement: Number of active partnerships maintained.
• Resource Referral Effectiveness: Percentage of referrals resulting in participant access to services.
• Participant Satisfaction Score: Survey results regarding the Career Navigator’s support and responsiveness.
• Response Time: Average time to contact new participants or respond to participant inquiries.
• Goal Achievement Rate: Percentage of participants achieving milestones identified in their Career Plans.

Qualifications

• Education & Experience: Bachelor’s degree in Human Services, Counseling, Social Work, or a related field. A minimum of 3 years of progressive experience in workforce development or social services is required, with a proven track record of professional stability and commitment.
• Exceptional Communication: Demonstrated ability to engage, motivate, and build trust with clients facing significant and diverse barriers to employment.
• Strategic Goal Setting: Strong analytical skills with the ability to recognize unique client needs and co-create actionable roadmaps that lead to sustainable employment.
• Adaptability & Poise: A flexible, solutions-driven professional who remains composed and effective in a dynamic, fast-paced nonprofit environment.
• Administrative Precision: High attention to detail regarding client records and the ability to produce timely, accurate reports on progress and outcomes.
• Technical Proficiency: Advanced skills in Microsoft Office Suite and hands-on experience navigating case management databases.