Career Manager (Public Sector, Professional Services)

About the role

As a Career Manager, you will guide Consultants' careers while strengthening operational excellence within Customer Success. This role partners closely with Regional Leaders to develop consulting teams and collaborates with engagement managers to enhance the end-to-end consultant experience.

Responsibilities

• Oversee and continuously improve systems and processes that support talent development, evaluation, feedback, and retention.
• Partner with top consultants to develop consulting career development frameworks.
• Contribute and enhance performance management processes, including feedback cycles, performance reviews, and promotion calibrations, in collaboration with Project Engagement Managers and Technical Advisors.
• Work closely with Customer Success global leaders to align talent development and retention initiatives with regional business objectives.
• Ensure career aspirations and business needs are aligned in support of consultants’ professional growth, skill development, and career progression.
• Serve as a trusted resource to consultants, fostering ongoing conversations around career growth and performance.
• Guide consultants through their learning and development journey, advising on training, skill-building, and engagement opportunities to advance their careers.
• Connect consultants with the most appropriate advisors to support their career ambitions.
• Drive strong engagement through frequent consultant interaction and alignment with key internal stakeholders.
• Support internal operational processes (e.g., feedback tracking, timesheets, compliance) to ensure efficiency without disrupting client-facing responsibilities.

Requirements

• You have a bachelor’s degree in Human Resources, Business Administration, Psychology, Organization Development, or a related field.
• You have 5-7 years of experience in Human Resources, Talent Management, or Career Counseling within a consulting or professional services environment.
• You have proven experience in managing a pool of resources in a consulting and professional services organization, including strong experience in coaching individual consultants one-on-one.
• You have proven ability to develop talent in a way that directly supports business performance and growth.

Qualifications

• You are a people person, capable of providing proactive 1-on-1 counsel to 50 consultants, promoting a positive and productive work environment.

Skills

• Detail-oriented, highly organized, and excel at setting up meetings, tracking goals, and managing processes.
• Adept at navigating challenging situations and driving conversations toward resolution.
• Facilitative working style; you excel working in a place characterized by ambiguity and unknowns. You lead with questions, not only answers.
• Possess humility and continual drive for learning.
• Collaborative and support others; you do not view the world as a zero-sum game.

Benefits

• Base Salary Range: $100,000 USD - $200,000 USD
• Government Clearance Differential
• Discretionary Bonus
• 401(k) Plan with Company Match
• Flexible Time Off
• Paid Parental Leave
• Medical, Dental, and Vision Plans
• Life Insurance
• Disability Insurance
• Wellness Programs
• Flexible Spending Accounts
• Health Savings Account Contributions
• Employee Referral Bonus Program
• Learning and Development Resources
• Equity Awards (for eligible positions)