Career Coach - Compton, CA

About the role

We are seeking a motivated and service-focused Career Coach to empower individuals in achieving their employment and career goals through personalized guidance, support, and connections to meaningful opportunities. The Career Coach manages a caseload of assigned Workforce Innovation and Opportunity Customers (WIOA) customers with sensitivity to individual needs ensuring customers receive expert coaching and support necessary to reach their employment goals.

Responsibilities

• Provide career counseling and intensive case management services to WIOA customers;
• Complete intake and eligibility determination for WIOA Adults and Dislocated Workers.
• Assess jobseekers’ employment and training needs and abilities through interviewing, testing and other methods;
• Demonstrate a high level of customer service to all job seekers while delivering case management services.
• Enter data into and otherwise use and process clients through the participant information system as required, and any other database;
• Guide jobseekers through the preparation of individual employment plans (IEP) based on their specific career and educational goals;
• Counsel customers on the local labor market, available job opportunities, training programs and other services provided by partners.
• Refer individuals to appropriate services and follow up on those activities;
• Conduct orientation sessions, workshops, job clubs and other group presentations;
• Follow all policies, procedures and regulations related to eligibility documentation; ensure that case files have originals and/or copies of eligibility documentation;
• Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements with all policies and procedures;
• Administer reading and mathematics appraisals to each customer enrolled in WIOA Services to determine reading, math, and language competencies.
• Administer various career interest inventories and aptitude assessments to registered customers to determine occupational interests and career paths;
• Develop a comprehensive Individual Employment Plan (IEP) for all customers.
• Provide referral and tracking of eligible customers into programs provided on-site and/or located in the community in accordance with established MOU’s;
• Provide twelve (12) month post-exit follow-up services for all registered WIOA customers to include retention and supportive services.
• Verification and recording of enrollment in post-secondary education or training and credential attainment throughout the follow-up period are required;
• Meet and/or exceed program benchmarks, completing all required reports.
• Other duties as assigned.

Requirements

Core Competencies:

• Superior communication skills – oral and written.
• Strong interpersonal and staff management skills.
• Strong management, customer service and organizational skills.
• Ability to professionally adjust to unforeseen circumstances or programmatic changes.
• Ability to cultivate and manage high-quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
• Ability to function at a high level of discretion and confidentiality.
• Must be a self-starter and committed to completing tasks timely.
• Strong presentation skills
• Must be resourceful and able to work independently as well as in a team setting.
• Ability to meet and/or exceed set goals and objectives.
• Strong interpersonal, project and time management, customer service, organizational and communication skills, both oral and written required.
• The ability to work in the field 30% of the time.
• Bilingual Spanish preferred.

Education and/or Experience:

• Bachelor’s degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience.
• A minimum of two (2) years of experience combining elements of training, counseling, and/or case management.
• Possess substantial career coaching and case management experience required.

Other Skills and Abilities:

• Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Ability to learn and efficiently utilize various case management software programs.
• Ability to meet and/or exceed set goals and objectives.
• Excellent interpersonal, project and time management, customer service, organizational and communication skills, both oral and written required.

Physical Demands:

• While performing