Career coach

About the role

The Career Coach is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals.

Responsibilities

• Makes appropriate connection for job seekers to open positions resulting in employment.
• Helps businesses recruit the best applicants for their jobs.
• Interviews customers to assess service needs.
• Aids customers in developing, evaluating, and effectively initiating and implementing plans to enhance employment skills.
• Identifies job seeker barriers and refers to appropriate resources.
• Provides career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement.
• Implements prescribed program-related procedures and accurate case management.
• Provides ongoing case management and serves as a liaison between customers and service providers.
• Documents all customer interactions through well-written case notes.
• Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.
• Serves as a liaison between customers and service providers.
• Ensures that case files meet or exceed programmatic requirements.
• Provides valued and timely service to both job seekers and employers.
• Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.

Requirements

• Education: Bachelor's degree in social services, Human Resources, Communications, Business, or equivalent experience is required.
• Experience: Minimum of two years' experience in staffing, recruiting, or workforce development with at least one year's experience working with computer systems for data entry and data review required. Previous workforce experience and/or case management experience is preferred.
• Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.

Qualifications

• Knowledge of employment and recruiting practices;
• Ability to effectively assess customer employability skills and gaps;
• Ability to understand and apply program policy;
• Knowledge of business practices and industry sectors;
• Ability to work effectively in a fast-paced environment;
• Strong familiarity with regulatory entities and their laws, policies, and guidance;
• Ability to effectively read and interpret written procedures;
• Ability to prepare routine reports;
• Ability to enter data into computerized system;
• Ability to maintain files in compliance with programmatic guidelines;
• Skills in dealing with customers using Extreme Customer Service.

Skills

• Knowledge of employment and recruiting practices;
• Ability to effectively assess customer employability skills and gaps;
• Ability to understand and apply program policy;
• Knowledge of business practices and industry sectors;
• Ability to work effectively in a fast-paced environment;
• Strong familiarity with regulatory entities and their laws, policies, and guidance;
• Ability to effectively read and interpret written procedures;
• Ability to prepare routine reports;
• Ability to enter data into computerized system;
• Ability to maintain files in compliance with programmatic guidelines;
• Skills in dealing with customers using Extreme Customer Service.

Benefits

Dynamic Workforce Solutions is committed to providing an environment that is free from unlawful discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons.

Pay

Compensation is commensurate with experience.

Schedule

This position is full-time.