Career Coach

Primary Objectives of Position

Provide comprehensive case management services to participants to enable them to reach their stated employment objective and self-sufficiency.

Achieve performance goals for the program as set forth by the board contract.

Essential Job Functions

• Adheres to SER’s Mission
• Develop and maintain a working knowledge of program legislation and the local policies related to program expectations and performance outcomes.
• Determine eligibility and suitability for program services.
• Assist in planning, organizing and implementing employment and training curricula.
• Support ongoing recruitment and intake activities for program participants.
• Aid participants in identifying vocational goals.
• Develop Individual Employment Plan based on formal and informal assessment data and enter plan data into participant database.
• Refer customers to job search, work experience, training or other appropriate activities based on individual assessment.
• Conduct training, remediation and ongoing assessment for participant's needs and progress.
• Deliver training and other instruction that will strengthen customer's employability.
• Communicate with participants by providing job performance feedback through designated worksite documentation.
• Generate reports to measure progress towards recruitment and performance goals.
• Maintain customer case management records in electronic and paper file.
• Measure and report number of registrations on a weekly basis.
• Provide crisis intervention and referral services as necessary.
• Expand community and family involvement and interest in other workforce center programs and services.
• Participate in community programs.
• Able to travel and provide program presentations.
• Perform all other business, educational and community service duties as assigned.
• May do community outreach activities to increase enrollment levels.

Qualifications

• Education: Bachelor's degree (preferably in Human Services, Business, or Education area) or equivalent experience.
• Experience: Minimum of 1-year experience in human/customer service. Previous experience in the employment/training field preferred.
• Skills/Abilities: Ability to establish rapport with, and motivate disadvantaged participants to participate in work activities. Excellent oral and written communication skills. Ability to work well both independently and as part of a team. Excellent problem solving and critical thinking skills. Ability to organize and prioritize tasks. Excellent keyboarding skills with good accuracy. Computer literacy and comfort working in a variety of internet based systems. Basic knowledge and working skills in Microsoft Excel and PowerPoint. Ability to work in a professional environment and will be expected to attain the FCWP certification as required.
• Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.