Career Advisor (Remote)

We need to output HTML fragment with sections only if real content. Must not repeat job title. Must not include Job ID etc. Remove boilerplate: EEO, equal opportunity, scam warning, navigation, cookie, legal, application instructions (cover letter and resume required is application instruction? It says "NOTE: Both a cover letter and resume are required for this position in conjunction with your application." That's application instruction, should be removed. Also "Compensation is based on geographic location and experience. Wages are available upon request." That's vague, not specific numbers, so we should not create Pay section because it's not specific. Similarly schedule: they gave shift hours and that schedule will be determined. That's specific schedule info: Monday-Friday 7am-10pm EST, Saturday 10am-5pm EST. That's schedule info, we can include Schedule section. Benefits: none specific. So we may not include Benefits. Qualifications: they have Required Education And/or Experience Qualifications (a heading). We'll treat that as Qualifications section. Responsibilities: Essential Duties And Responsibilities. Additional Information includes shift schedule (we already have schedule). Also maybe we can include Additional Information as a separate section? But we should prefer few substantive sections. Could combine schedule into Responsibilities? Better to have Schedule separate. Also we have "Physical Demands" and "Work Environment" which are generic boilerplate; we should remove as they are not specific? They are generic but still part of posting. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Physical demands and work environment might be considered boilerplate but they are not EEO etc. However they are generic; but they are still substantive? They describe physical demands and work environment. Might keep? The instruction says "Prefer a few substantive sections over many thin ones." Could omit Physical Demands and Work Environment as they are generic. But they are not boilerplate like EEO; still could be kept. However they are fairly generic; but we could keep them as a section "Working Conditions". But not sure. The instruction: "remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." It does not say to remove physical demands. So we could keep them. However they are somewhat generic but still part of job posting. I'd include a section "Working Conditions" maybe combine Physical Demands and Work Environment. But we need headings: we can use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. They gave a list of allowed headings. We should use those exact headings when appropriate. So we can have sections: About the role (summary), Responsibilities (essential duties), Qualifications (required education/experience), Schedule (shift hours). Possibly Skills? Could extract skills from required: strong technology and research skills, ability to navigate multiple systems, positive approachable personality, strong communication, active listener, critical thinking. Could put those under Skills. But we already have Qualifications covering education/experience; Skills could be separate. However we might combine. The instruction: prefer few substantive sections over many thin ones. So maybe we have About the role, Responsibilities, Qualifications, Schedule. That's four sections. Skills could be part of Qualifications. We'll keep Qualifications includes required education/experience and also skills? But the heading "Qualifications" is allowed. We'll put required education/experience and also maybe "Skills" as part of Qualifications? Could separate but then many sections. I'll keep Qualifications for education/experience and maybe include skills in Responsibilities? Better to have a Skills section. But that would be five sections. Still okay. However we need to avoid thin sections. Skills section would have a list of skills; that's substantive. So we can have Skills. Thus sections: About the role (summary paragraph), Responsibilities (list of duties), Qualifications (education/experience + maybe citizenship, internet, etc), Skills (list of skills/abilities), Schedule (shift hours). Benefits none. Pay none. We must not repeat job title. No Job ID. Remove application instructions (cover letter/resume). Remove EEO line. Remove "Compensation is based on geographic location and experience. Wages are available upon request." (no specific pay). Remove "Physical Demands" and "Work Environment" maybe? But we could incorporate into Working Conditions but not in allowed headings. Since not in list, better to omit. We'll follow allowed headings only. Now craft HTML. We need to preserve all substantive information. Let's extract. About the role: The summary paragraph: "Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service." Also maybe the description of SpouseWorks program and Career Advisors role: "The SpouseWorks program delivers individualized career support to military spouses by exploring their career interests, finding education and financial assistance opportunities, developing career plans, and connecting them to employment opportunities through: SpouseWorks Coaching Services, the MySpouseWorks web presence, and the Military Spouse Employer Partners Component. Career Advisors provide support to military spouses through the Military OneSource Military SpouseWorks Program Contract by connecting military spouses with academic and employment opportunities." That is substantive; include in About the role. Responsibilities: list from Essential Duties And Responsibilities bullet points (though not bullet but sentences). We'll create

• items. List: - Maintain readiness in a fast-paced contact center work environment to support military spouses. - Receive initial calls from military spouses via a live hand off using call center technology. - Receive incoming live chats from military spouses. - Assess military spouses’ needs and provide them with individualized available Government-approved resources. - Provide education and career advising, including but not limited to: - Provide recommendations regarding opportunities for online and distance education and training; - Educate military spouses on the availability of financial assistance resources to assist in decision making; - Assist spouses with understanding Federal, state and local occupational licensing; - Provide credentialing information for select career fields. - Schedule career coaching appointments. - Assist spouses with troubleshooting website access associated with SpouseWorks programs. - Assist with the administration of a Department of Defense military spouse scholarship program. - Maintain government provided case management system, spouse profiles and scholarship accounts. We need to keep the sub-bullets as separate li? Could nest but spec says use
  • for any list. We can keep top-level li and inside maybe separate sentences. Simpler: make each bullet a li, and for the "including but not limited to:" we can keep as part of li and then separate sub-items as separate li? Might be okay to keep as part of same li with semicolons. We'll keep as separate li for each sub-item for clarity. Thus:
  • Maintain readiness in a fast-paced contact center work environment to support military spouses.
  • Receive initial calls from military spouses via a live hand off using call center technology.
  • Receive incoming live chats from military spouses.
  • Assess military spouses’ needs and provide them with individualized available Government-approved resources.
  • Provide education and career advising, including but not limited to:
  • Provide recommendations regarding opportunities for online and distance education and training;
  • Educate military spouses on the availability of financial assistance resources to assist in decision making;
  • Assist spouses with understanding Federal, state and local occupational licensing;
  • Provide credentialing information for select career fields.
  • Schedule career coaching appointments.
  • Assist spouses with troubleshooting website access associated with SpouseWorks programs.
  • Assist with the administration of a Department of Defense military spouse scholarship program.
  • Maintain government provided case management system, spouse profiles and scholarship accounts.
  But nested ul inside li is not ideal but acceptable. Could flatten: make each sub-item separate li without the parent "Provide education and career advising, including but not limited to:" as a li. We'll do that. Thus Responsibilities li list: - Maintain readiness... - Receive initial calls... - Receive incoming live chats... - Assess military spouses’ needs... - Provide recommendations regarding opportunities for online and distance education and training; - Educate military spouses on the availability of financial assistance resources to assist in decision making; - Assist spouses with understanding Federal, state and local occupational licensing; - Provide credentialing information for select career fields. - Schedule career coaching appointments. - Assist spouses with troubleshooting website access associated with SpouseWorks programs. - Assist with the administration of a Department of Defense military spouse scholarship program. - Maintain government provided case management system, spouse profiles and scholarship accounts. Now Qualifications: Required Education And/or Experience Qualifications text: "This position requires a Bachelor's degree AND 4+ years professional experience providing high quality and in-depth educational, career, or employment advising or coaching to diverse ADULT populations. Three (3) years' experience in training development and delivery, public speaking, group presentation and facilitation skills preferably in adult education, medical or non-medical setting;Two (2) years' experience supervising or overseeing the delivery of social services and/or education programs, systems and services.This position requires U.S. Citizenship due to US Government systems access.This position requires home internet service with speeds in excess of 3Mb in both directions (upload and download) through a broadband internet service (e.g. Cable, Fios, etc. as opposed to DSL, Satellite, dial-up)." We'll put that as

  maybe with line breaks. Could also split into bullet list but not required. We'll keep as paragraph. Skills: from "Candidate must have strong technology and research skills, as well as ability to navigate multiple computer systems simultaneously.Candidate must have a positive, approachable personality coupled with strong communication skills.Candidate must be an active listener to interpret the needs of the client and provide the required support and/or resources.Candidate must be able use critical thinking skills to connect the client to applicable resources, including SpouseWorks career coaching, in support of reaching their education and career goals.Candidate must be able to accommodate a full-time training schedule for the first 6-8 weeks of employment if hired." Also Preferred Qualifications list but those are preferences not required; we could include under Skills or maybe a separate Preferences section but not in allowed headings. We could include them under Skills as "Preferred" but maybe better to include them as part of Skills? The instruction: preserve all substantive information. So we should include Preferred Qualifications somewhere. Could add a section "Preferred Qualifications" but not in allowed headings list. The allowed headings list includes Skills, Benefits, Pay, Schedule, etc. Not Preferred Qualifications. However we could incorporate them into Skills or Qualifications as additional bullet points labeled "Preferred". Since we cannot create a heading not in list, we should fold them into existing sections. Probably best to add them under Skills as "Preferred" bullet points. Thus Skills section: list of required skills (strong technology and research skills, ability to navigate multiple systems, positive approachable personality, strong communication, active listener, critical thinking, ability to accommodate full-time training schedule 6-8 weeks). Then also preferred qualifications: certifications (NAWDP, NBCC, NCDA), experience in contact center or educational service operations, former military/spouse/veteran/wounded warrior, experience in structured environment with set schedules, ability to build rapport in remote/virtual setting. We'll put them as

  • items. Schedule: from Additional Information: "Shift for this position: The call center’s hours of operation are Monday – Friday: 7:00 AM – 10:00 PM EST, and Saturday: 10:00