Career Advisor (Remote)

About the role

The SpouseWorks program delivers individualized career support to military spouses by exploring their career interests, finding education and financial assistance opportunities, developing career plans, and connecting them to employment opportunities through: SpouseWorks Coaching Services, the My SpouseWorks web presence, and the Military Spouse Employer Partners Component. Career Advisors provide support to military spouses through the Military OneSource SpouseWorks Program Contract by connecting military spouses with academic and employment opportunities.

Responsibilities

• Maintain readiness in a fast-paced contact center work environment to support military spouses.
• Receive initial calls from military spouses via a live hand off using call center technology.
• Receive incoming live chats from military spouses.
• Assess military spouses’ needs and provide them with individualized available Government-approved resources.
• Provide education and career advising, including but not limited to:
• Provide recommendations regarding opportunities for online and distance education and training;
• Educate military spouses on the availability of financial assistance resources to assist in decision making,
• Aid spouses with understanding Federal, state and local occupational licensing,
• Provide credentialing information for select career fields.
• Schedule career coaching appointments.
• Aid spouses with troubleshooting website access associated with SpouseWorks programs.
• Aid with the administration of a Department of Defense military spouse scholarship program.
• Maintain government provided case management system, spouse profiles and scholarship accounts.

Requirements

• This position requires a Bachelor's degree AND 4+ years professional experience providing high quality and in-depth educational, career, or employment advising or coaching to diverse ADULT populations.
• Three (3) years' experience in training development and delivery, public speaking, group presentation and facilitation skills preferably in adult education, medical or non-medical setting;
• Two (2) years' experience supervising or overseeing the delivery of social services and/or education programs, systems and services.
• This position requires U.S. Citizenship due to US Government systems access.
• This position requires home internet service with speeds in excess of 3Mb in both directions (upload and download) through a broadband internet service (e.g. Cable, Fios, etc. as opposed to DSL, Satellite, dial-up).
• Candidate must have strong technology and research skills, as well as ability to navigate multiple computer systems simultaneously.
• Candidate must have a positive, approachable personality coupled with strong communication skills.
• Candidate must be an active listener to interpret the needs of the client and provide the required support and/or resources.
• Candidate must be able use critical thinking skills to connect the client to applicable resources, including SpouseWorks career coaching, in support of reaching their education and career goals.
• Candidate must be able to accommodate a full-time training schedule for the first 6-8 weeks of employment if hired.

Qualifications

• This position requires a Bachelor's degree AND 4+ years professional experience providing high quality and in-depth educational, career, or employment advising or coaching to diverse ADULT populations.
• Three (3) years' experience in training development and delivery, public speaking, group presentation and facilitation skills preferably in adult education, medical or non-medical setting;
• Two (2) years' experience supervising or overseeing the delivery of social services and/or education programs, systems and services.
• This position requires U.S. Citizenship due to US Government systems access.
• This position requires home internet service with speeds in excess of 3Mb in both directions (upload and download) through a broadband internet service (e.g. Cable, Fios, etc. as opposed to DSL, Satellite, dial-up).
• Candidate must have strong technology and research skills, as well as ability to navigate multiple computer systems simultaneously.
• Candidate must have a positive, approachable personality coupled with strong communication skills.
• Candidate must be an active listener to interpret the needs of the client and provide the required support and/or resources.
• Candidate must be able use critical thinking skills to connect the client to applicable resources, including SpouseWorks career coaching, in support of reaching their education and career goals.
• Candidate must be able to accommodate a full-time training schedule for the first 6-8 weeks of employment if hired.

Skills

• Strong technology and research skills.
• Ability to navigate multiple computer systems simultaneously.
• Positive, approachable personality.
• Strong communication skills.
• Active listening skills.
• Critical thinking skills.

Benefits

Compensation is based on geographic location and experience. Zeiders Enterprises, Inc. is an Equal Opportunity Employer.

Pay

Wages are available upon request.

Schedule

The call center’s hours of operation are Monday – Friday: 7:00 AM – 10:00 PM EST, and Saturday: 10:00 AM – 5:00 PM EST Successful candidate’s specific schedule will be determined by the Advisor Services Lead and may change based of the contract.