Care4Kids Client Services Representative

About the role

Care4Kids Client Services Representative

Location: Rocky Hill, CT (Hybrid after training)

Schedule: 8:00 a.m.–5:00 p.m. Monday through Friday (1-hour lunch break) and every third Thursday from 9:00 a.m.–6:00 p.m.

Pay: $20.00/hour

Requirements

• Competitive Pay—$20/hour plus great benefits
• Hybrid Schedule—After training, enjoy flexibility with 4 remote days and 1 in-office day
• Mission-Driven Work—Help families connect to child care services and build stability

What You’ll Do

• You’ll be the calm, knowledgeable guide who helps people find their footing
• You will take incoming calls from CT families seeking assistance to pay their childcare expenses
• You will help childcare providers with eligibility and invoice questions relating to the Care4Kids program
• You will support employers in ensuring that their staff can benefit from Care4Kids childcare subsidies

A Day In the Life

Every day is different—but always meaningful

Support individuals and families by phone, assisting them in connecting to childcare services and navigating the application process

Serve people with customer service or contact center experience who enjoy helping families by phone

Work as an organized, detail-focused team member who can document cases and follow eligibility guidelines

Manage a fast-paced environment, meet call and documentation goals, and provide caring, accurate support

Balance empathy with efficient problem-solving in a high-volume contact center setting

If you love variety and purpose, you’ll thrive here

We’ve Got You Covered

• Paid, comprehensive training before you take your first live call
• Ongoing coaching, supervision, and team collaboration
• Clear workflows and protocols to help you succeed
• A culture centered on accuracy and sustainable caregiving

Schedule & Environment

• 8:00 a.m.–5:00 p.m. Monday through Friday (1-hour lunch break)
• 9:00 a.m.–6:00 p.m. every third Thursday of the month
• Full-time position
• Hybrid schedule after training (4 days remote, 1 day in office)

Training Schedule

Monday–Friday, 8:00 AM–4:30 PM (30-minute lunch break)

Perks & Benefits

• $20.00 per hour base pay
• Spanish- or Portuguese-speaking candidates who are hired and successfully pass certification will receive an additional $0.75 per hour worked ($1.50 per hour for proficiency in both languages)
• An outright 5% 401(k) contribution
• Paid Time Off in a calendar year—you begin accruing immediately
• 13 paid holidays per year
• Generous health benefits, including 80% coverage of your medical plan premium and deductible
• Tuition reimbursement (after 1 year)

Employment at UWC Counts Toward Public Service Student Loan Forgiveness

Requirements Who This Role Is Great For

• People with strong customer service or contact center experience who enjoy helping families by phone
• Detail-oriented team players who can handle high call volumes, document cases, and follow eligibility guidelines
• Customer service professionals who enjoy helping others problem-solve (Bilingual preferred)

Minimum Qualifications

• High School Diploma or GED plus relevant experience