Care Team Supervisor (Registered Nurse) - Flatbush

AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us.

About the role

Provide professional nursing care to patients and proactively support efforts to ensure that standards for patient satisfaction, patient safety, and quality of care are maintained, as established by AdvantageCare Physicians. Serve as the primary liaison between patients, staff, and physicians while supporting the Advanced Care Model. Organize and provide clinical supervision to the specialty patient care team.

Responsibilities

• Provide general nursing care to patients, including administering prescribed medications and treatments in accordance with nursing standards and per orders; planning, articulating, and coordinating care and interventions.
• Ensure nursing practices of the specialty care team, as well as your own, align with nursing standards, local, state, and federal guidelines, and organizational policy.
• Provide clinical supervision to Licensed Practical Nurses (LPNs) and Care Team Associate IIs (CTA IIs), including delegation of responsibilities, mentoring, evaluating, educating, scheduling, and counseling.
• Assist with daily/weekly care team scheduling and delegate tasks appropriately according to scope of licensure, following up to ensure completion.
• Function as the Lead Nurse in the medical office when the Manager, Nursing (and/or Assistant Manager, Nursing) is unavailable or not designated.
• Assist with new hire orientation, staff training, performance evaluations, and employee discipline or termination processes.
• Coordinate and manage daily huddles, including preparing materials and deliverables.
• Review patient charts for missing labs, reports, and/or open orders as part of care team huddles.
• Manage and inventory clinical supplies in coordination with the Manager, Nursing and Practice Administrator.
• Prepare equipment and aid physicians during treatment, examination, testing, and patient procedures.
• Verify chief complaints, take vital signs, and review the EHR active medication list with patients.
• Conduct and document point-of-care tests based on protocol.
• Administer medications as directed by the provider.
• Contact patients with test results and provide recommendations per physician determination or standards of care.
• Add recommendations to individualized care plans and review the After Visit Summary (AVS) with patients.
• Facilitate clinical messages and chronic condition management education to patients.
• Document progress notes in the electronic health record within 24 hours.
• Manage in-basket requests and respond to all requests in a timely manner; serve as a clinical liaison between the call center and medical office.
• Triage urgent same-day or double-booked appointment requests.
• Identify patients who may need point-of-care testing or have special needs (e.g., transportation).
• Coordinate outpatient work-ups and treatment plans, including further clinical testing, x-rays, and communication between physicians and healthcare providers.
• Pend tests and procedure orders for physician approval and co-signature.
• Prepare prescriptions or medication refills for review and signature by the provider.
• Provide patient education on self-management of chronic conditions.
• Administer, treat, and train patients on self-administered drugs.
• Perform other job-related duties, including participation in nursing practice workgroups and committees.

Requirements

• Graduate of an accredited school of nursing; Bachelor’s Degree in Nursing preferred.
• Current unencumbered New York State Registered Nurse license.
• BLS and ACLS certification required for GI and Cardiology roles.
• Work experience as a nurse in a hospital or ambulatory setting preferred.
• Work experience in a specific specialty (e.g., Cardiology, Gastroenterology) preferred where applicable.
• Experience with American Association for Accreditation of Ambulatory Surgery Facilities (AAAASF) Accreditation (GI position only) preferred.
• Strong knowledge of professional nursing theory, regulations, and practices to evaluate patient care.
• Skill in applying and modifying nursing principles, methods, and techniques to provide ongoing patient care.
• Knowledge of medical chart reporting and policies related to infection control, environmental safety, patient confidentiality, and common safety hazards.
• Ability to work independently within scope of practice, make appropriate clinical decisions, and delegate tasks effectively.
• Excellent verbal and non-verbal communication skills for patient care and team collaboration.
• Knowledge of electronic medical records (EMR) preferred.

Pay

$81,000–$96,900