Registered Nurse (Care Team Supervisor) - Forest Hills

About the role

Provide professional nursing care to patients and proactively support efforts to ensure that standards for patient satisfaction, patient safety, and quality of care are maintained. Serve as the primary liaison between patients, staff, and physicians and support the Advanced Care Model. Organize and provide clinical supervision to the specialty patient care team, including delegation of responsibilities, mentoring, evaluating, educating, scheduling, and counseling the care team staff.

Responsibilities

• Administer prescribed medications and treatments in accordance with nursing standards and per orders; plan, articulate, and coordinate care and interventions.
• Maintain nursing practices in accordance with nursing standards, local, state, and federal guidelines, and organizational policy.
• Provide clinical supervision to Licensed Practical Nurses (LPNs) and Care Team Associate IIs (CTA IIs) on the specialty care team.
• Assist with daily/weekly care team scheduling; delegate tasks according to scope of licensure and follow up to ensure completion.
• Function as the Lead Nurse in the medical office when the Manager, Nursing (and/or Assistant Manager, Nursing) is unavailable or has not been designated.
• Assist with new hire orientation, staff training, performance evaluations, and provide information related to employee discipline and termination.
• Coordinate and manage daily huddles; prepare and manage materials and deliverables.
• Review patient charts for missing labs, reports, and/or open orders as part of care team huddles.
• Manage and inventory clinical supplies in coordination with the Manager, Nursing and Practice Administrator.
• Prepare equipment and assist physicians during treatment, examination, testing, and patient procedures.
• Verify chief complaint and take vital signs as requested; review the EHR active medication list with patients.
• Conduct and document point-of-care tests based on protocol; administer medications as directed by provider.
• Contact patients with test results and provide recommendations per physician determination and/or standards of care.
• Add recommendations to individualized care plans and review After Visit Summary (AVS) with patients.
• Facilitate clinical messages and chronic condition management education to patients.
• Document progress notes in the electronic health record within 24 hours.
• Manage in-basket requests and respond to all requests in a timely manner; serve as a clinical liaison between the call center and medical office.
• Triage urgent same-day or double-booked appointment requests; identify patients who may need point-of-care testing or have special needs (e.g., transportation).
• Coordinate outpatient work-up and/or treatment plans when required (e.g., further clinical testing, x-rays) and facilitate communication between physicians and healthcare providers.
• Pend tests and procedure orders for physician approval and co-signature; prepare prescriptions or medication refills for review and signature by provider.
• Provide patient education on self-management of chronic conditions; administer, treat, and train patients on self-administered drugs.
• Participate in nursing practice work groups and committees as required.

Qualifications

• Graduate of an accredited school of nursing.
• Bachelor’s Degree in Nursing preferred.
• Current unencumbered New York State Registered Nurse license.
• BLS and ACLS required for GI and Cardiology roles.
• Work experience as a nurse in a hospital or ambulatory setting preferred.
• Work experience in a specific specialty (e.g., Cardiology, Gastroenterology) preferred.
• Experience with American Association for Accreditation of Ambulatory Surgery Facilities (AAAASF) Accreditation (GI position only) preferred.
• Strong knowledge of professional nursing theory, regulations, and practices to evaluate patient care.
• Skill in applying and modifying nursing principles, methods, and techniques to provide ongoing patient care.
• Knowledge of medical chart reporting and ability to maintain quality control standards including infection control, environmental safety, patient confidentiality, and common safety hazards.
• Ability to work independently within scope of practice, make appropriate clinical decisions, and delegate appropriately.
• Excellent verbal and non-verbal communication skills to provide patient care and interact with colleagues in a team atmosphere.
• Knowledge of electronic medical records (EMR) preferred.

Hiring range: $81,000–$96,900