Care Team Manager, Lansing

About the role

The Care Team Manager for Lansing will lead the daily operations of the Care Team, overseeing clinical and administrative staff, and ensuring high-quality care delivery.

Responsibilities

• Lead day-to-day clinical operations, including staffing, scheduling, and adherence to clinical SOPs
• Build and sustain a high-performing, cohesive team culture that delivers outstanding patient outcomes and experience
• Hire, onboard, coach, and develop clinical and administrative staff
• Partner closely with the Market Operations Leader and Medical Director to ensure cohesive strategy and operations that support market growth
• Use operational and clinical data to monitor performance, identify improvement opportunities, and drive timely action
• Foster a culture of continuous improvement, using data to spot trends, solve problems, test new approaches, and measure results
• Keep patient experience and outcomes at the core of every decision
• Ensure care delivery across virtual, in-person, and at-home settings is efficient and high quality
• Implement strategies that improve access and quality of care while making the best use of the Care Team's time
• Handle escalated patient issues and drive service recovery to maintain the highest level of patient satisfaction
• Serve as a trusted partner to Lansing providers and other market stakeholders, supporting Daymark's visibility and growth through partner-facing initiatives
• Work closely with Enrollment, Clinical Operations, Tech, Marketing, and Growth to align Care Team efforts with organizational goals

Requirements

• 5+ years of experience in healthcare operations, care management, or a related clinical leadership role, with some prior experience in a people management capacity
• Strong background in patient care delivery and clinical operations
• Experience with virtual care and/or at-home healthcare delivery models is a plus
• Clinical background (RN, NP, LICSW, or equivalent licensure) is a plus
• Experience hiring, onboarding, and developing both clinical and administrative staff in a fast-paced environment
• Deep commitment to delivering exceptional quality of care and support for patients and families, with an understanding of complex care models strongly valued
• Strong operational acumen, including scheduling, staffing, and budget management
• Data-driven mindset with the ability to monitor clinical outcomes, track team performance metrics, and use data to drive continuous improvement
• Excellent interpersonal and communication skills, with the ability to build trust with clinical staff, community partners, and patients and families alike
• Comfort with ambiguity and startup environments; ability to build and iterate on processes while maintaining high standards of care delivery