Care Team Manager, Grand Rapids

About the role

As the Care Team Manager for Grand Rapids, you will lead the daily operations of the Care Team, including Registered Nurses (RNs), Nurse Practitioners (NPs), LICSWs, Health Partners, and other staff. You will manage team members, oversee schedules, develop and enforce policies and procedures, and ensure smooth care delivery both virtually and in patients' homes.

Responsibilities

• Lead day-to-day clinical operations, including staffing, scheduling, and adherence to clinical SOPs
• Build and sustain a high-performing, cohesive team culture that delivers outstanding patient outcomes and experience
• Hire, onboard, coach, and develop clinical and administrative staff
• Partner closely with the Market Operations Leader and Medical Director to ensure cohesive strategy and operations that support market growth
• Use operational and clinical data to monitor performance, identify improvement opportunities, and drive timely action
• Set clear performance metrics and hold the team accountable across quality, patient experience, productivity, and operational efficiency
• Foster a culture of continuous improvement, using data to spot trends, solve problems, test new approaches, and measure results
• Keep patient experience and outcomes at the core of every decision
• Ensure care delivery across virtual, in-person, and at-home settings is efficient and high quality
• Implement strategies that improve access and quality of care while making the best use of the Care Team's time
• Handle escalated patient issues and drive service recovery to maintain the highest level of patient satisfaction
• Serve as a trusted partner to Grand Rapids providers and other market stakeholders, supporting Daymark's visibility and growth through partner-facing initiatives
• Cross-functional collaboration with Enrollment, Clinical Operations, Tech, Marketing, and Growth to align Care Team efforts with organizational goals

Requirements

• 5+ years of experience in healthcare operations, care management, or a related clinical leadership role, with some prior experience in a people management capacity
• Strong background in patient care delivery and clinical operations
• Experience with virtual care and/or at-home healthcare delivery models is a plus
• Clinical background (RN, NP, LICSW, or equivalent licensure) is a plus
• Experience hiring, onboarding, and developing both clinical and administrative staff in a fast-paced environment
• Deep commitment to delivering exceptional quality of care and support for patients and families, with an understanding of complex care models strongly valued
• Strong operational acumen, including scheduling, staffing, and budget management
• Data-driven mindset with the ability to monitor clinical outcomes, track team performance metrics, and use data to drive continuous improvement
• Excellent interpersonal and communication skills, with the ability to build trust with clinical staff, community partners, and patients and families alike
• Comfort with ambiguity and startup environments; ability to build and iterate on processes while maintaining high standards of care delivery