Care Team Manager, Community Health

This is a Fully Remote Job About Our Client:This program operates within the healthcare and community services sector, addressing challenges in care delivery by managing and supporting community-based health teams. It focuses on enhancing member engagement, improving quality and operational outcomes, and building partnerships across local healthcare and community organizations. About the Opportunity:The CARE TEAM MANAGER, COMMUNITY HEALTH, leads a team of Community Guides to deliver effective care within a designated market. The role is responsible for driving team performance, coaching and developing staff, fostering a collaborative culture, and ensuring operational goals and compliance are met. This position impacts the organization's ability to provide member-centered, trauma-informed care and supports the program's growth and adaptation to change. Responsibilities:Hire, onboard, coach, and develop Community GuidesConduct regular one-on-one meetings for feedback and career developmentFoster an engaged and accountable remote team cultureLead team meetings, case reviews, and learning sessionsSupport Guides with complex member cases using trauma-informed approachesMonitor and balance team workloadsCollaborate with cross-functional teams to improve effectivenessOversee daily care delivery operations within the marketMonitor and analyze performance metrics and member outcomesTranslate data into coaching and operational improvementsEnsure compliance with HIPAA and organizational policiesCultivate relationships with healthcare providers and community partnersLead organizational change efforts and help team adaptPromote adoption and proficient use of technology platformsTroubleshoot operational issues and support process improvementsMaintain a small member caseload to support operational needs and coaching Requirements:Minimum 3 years leadership experience in healthcare, community services, care management, social work, or behavioral healthProven ability to coach and develop employeesStrong communication and relationship-building skillsExperience using data and performance metrics to improve outcomesComfortable with learning and coaching use of new technologyStrong organizational and problem-solving skillsAbility to work effectively in a fast-paced, evolving environmentExperience leading remote or field-based teamsAt least 18 years oldAvailable to work Monday through Friday during core business hoursValid driver’s license, insurance, and reliable transportation if field-basedAbility to pass pre-employment drug screening and background checkCompliance with HIPAA and patient confidentiality regulationsAbility to use technology dailyCapable of occasionally lifting up to 25 pounds Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Benefits & Perks:Medical, Dental, and Vision Insurance401(k) Retirement Savings with Company MatchPaid Family and Medical Leave Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.