Care Team Manager - Community Health

About the role

The CARE TEAM MANAGER - COMMUNITY HEALTH leads a team of Community Guides to deliver high-quality care within a designated market. This role drives team performance, member engagement, and operational success by coaching staff, managing workflows, and fostering relationships with community partners. The position plays a crucial role in ensuring effective care delivery and adapting to organizational growth and change.

Responsibilities

• Hire, onboard, coach, and develop Community Guides
• Conduct regular one-on-one meetings for coaching, feedback, and career development
• Foster an engaged and accountable team culture in a primarily remote setting
• Lead team meetings, case reviews, and continuous learning initiatives
• Support Guides in managing complex member situations with trauma-informed care
• Monitor workloads and assist Guides in caseload management
• Collaborate with cross-functional teams to enhance team effectiveness
• Oversee daily care delivery operations within the assigned market
• Monitor and analyze performance metrics, quality, and member outcomes
• Implement data-driven coaching and operational improvements
• Ensure compliance with HIPAA, documentation, and organizational policies
• Build and maintain relationships with healthcare providers and community organizations
• Champion organizational changes and help the team adapt to evolving priorities
• Promote adoption and effective use of technology platforms and tools
• Provide occasional member caseload support to maintain connection to member experience

Requirements

• Minimum 3 years of leadership experience in healthcare, social work, behavioral health, or related fields
• Proven ability to coach and develop employees
• Strong communication and relationship-building skills
• Experience utilizing performance metrics and data to drive improvements
• Comfort and adaptability with new technology and coaching others on its use
• Strong organizational, problem-solving, and prioritization abilities
• Ability to thrive in a fast-paced, evolving environment
• Experience leading remote or field-based teams
• Age 18 or older
• Availability to work Monday to Friday during core business hours
• Valid driver's license, insurance, and reliable transportation (if field-based)
• Ability to comply with patient confidentiality and HIPAA regulations
• Ability to lift and carry up to 25 lbs occasionally

Benefits

• Competitive salary package
• Medical, dental, and vision insurance
• HSA and FSA options
• 401(k) retirement savings with company match
• Employee assistance program
• Technology stipend
• Mileage reimbursement
• Accrued paid time off
• Paid family and medical leave