Care Team Manager - Community Health

About the role

As a Care Team Manager at Reema Health, you will lead a team of Behavioral Health Community Guides in delivering care in your market. You will oversee care delivery, develop your team, and build strong community partnerships.

Responsibilities

• Hire, onboard, coach, and develop Community Guides
• Hold regular 1:1 meetings for coaching, feedback, recognition, and career development
• Foster an engaged, collaborative, and accountable team culture in a remote environment
• Lead team meetings, case reviews, and ongoing learning opportunities
• Support Guides through complex member situations while reinforcing trauma-informed, member-centered care
• Monitor workloads and help Guides effectively manage their caseloads
• Partner with cross-functional teams to remove barriers and improve team effectiveness
• Lead the day-to-day operations of Reema's care delivery within your assigned market
• Maintain a small member caseload to support operational needs and stay connected to the member experience

Requirements

• 3+ years of leadership experience in healthcare, community-based services, care management, social work, behavioral health, or a related field
• Experience coaching and developing employees
• Strong communication and relationship-building skills
• Experience using performance metrics and data to improve team outcomes
• Comfortable learning and adopting new technology and helping others do the same
• Strong organizational, problem-solving, and prioritization skills
• Ability to thrive in a fast-paced, evolving startup environment
• Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or a related field (or equivalent experience)
• Experience with care coordination, case management, population health, or social determinants of health
• Experience working with Medicaid, managed care organizations, or community-based healthcare programs

Qualifications

• 18 years of age or older
• Available to work Monday–Friday during core business hours
• [If field-based:] Valid driver's license, insurance, and reliable transportation
• Offers contingent upon passing a pre-employment drug screening and background check
• Comply with federal, state, and local regulations regarding patient confidentiality and HIPAA
• Use technology-based tools and systems daily
• Lift and carry up to 25 lbs occasionally