Care Team Manager

About the Role

As an integral component of the leadership team at Tidewell Hospice, the Care Team Manager conveys the organization’s Mission/Vision to the community served. This role ensures compliance with governing state and federal regulations and accreditation standards while overseeing clinical and non-clinical staff to maintain quality patient care in alignment with organizational objectives and policies.

Responsibilities

• Promote and model the organization’s vision, mission, and values, aligning decisions and strategies with business goals, industry trends, and external forces.
• Develop and execute goals and strategic plans for your area of responsibility and the broader organization to achieve exceptional results.
• Lead and manage a diverse clinical and non-clinical staff (e.g., nurses, home health aides), including attracting, developing, and retaining a high-performing team. Assess performance, provide coaching/counseling, and complete formal performance evaluations.
• Oversee staff and make sound decisions focused on patient/client care, including developing and implementing best practices to enhance the patient/client experience.
• Seek and respond to feedback from internal/external customers to improve service and patient care, managing service recovery efforts thoroughly and timely.
• Develop and execute audit processes to ensure regulatory and accreditation requirements are met.
• Analyze financial metrics and implement strategies to guide business decisions and meet or exceed goals.
• Communicate in a timely, clear, and concise manner with internal and external leaders, team members, and community partners.

Requirements

• Bachelor’s degree (B.A.) from a four-year college or university; Master’s degree preferred; or equivalent combination of education and experience.
• Two years of hospice experience with at least two years of supervisory management experience preferred.
• Seven to ten total years of experience as an RN or LCSW preferred.
• Licensure: RN or LCSW and/or equivalent experience.
• Must acquire continuing education and training related to regulatory and professional practices, demonstrating advancement in knowledge and expertise.
• Valid CPR certification from the American Red Cross or American Heart Association.
• Current certifications as applicable to their professional discipline.
• Reliable transportation and valid automobile insurance (proof required).

Physical Requirements

• Push, pull, or lift 50 lbs. (e.g., positioning patients, moving equipment, transferring patients).
• Support 50 lbs. of weight (e.g., ambulating patients, assisting to bed or toilet).
• Carry equipment/supplies.
• Use upper body strength (e.g., CPR, physically restraining patients).

Benefits

• Competitive pay recognizing skills and contributions.
• Comprehensive benefits: medical, dental, vision, and life insurance.
• Retirement plan with company match.
• Wellness programs supporting mind and body.
• Industry-leading PTO: 5+ weeks to rest and recharge.
• Career growth: CEU support, tuition reimbursement, and advancement opportunities.

About Empath Health

Empath Health is a not-for-profit organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. Unified in empathy, we serve communities by caring for the whole person—body, mind, and spirit—with dignity and compassion. Our mission-driven culture fosters purpose, partnership, and possibility, where every team member helps make life’s journey more meaningful.