Care Team Manager

RxAnte is a rapidly growing, tech-enabled healthcare services company with over 30 million lives under management. We launched Mosaic Pharmacy Service in 2019 to offer pharmacy and chronic care management services for medically complex and vulnerable members, using data, advanced analytics, and pharmacy automation to transform the pharmacy experience for seniors while helping payers achieve quality improvement and cost savings objectives.

About the role

Reporting to the VP of Operations/PIC, you will lead the day-to-day operations of Mosaic's pharmacy care team, directly managing the Lead Pharmacist, Pharmacy Tech Supervisor(s), and Lead Technicians, with indirect oversight of approximately 38 team members. In this role, you will help build repeatable processes and drive staffing, training, workflow, and performance results across a fast-paced, scaling healthcare operation.

Responsibilities

• Lead and manage the Lead Pharmacist, Pharmacy Tech Supervisor(s), and Lead Technicians, providing direction, coaching, and accountability, and build a strong bench of front-line leaders.
• Own hiring, onboarding, training, and performance management for the full care team, partnering with HR and Learning & Development on scalable training programs.
• Establish and enforce workflow processes across order entry, PV1, outbound calling, and export to maximize timely, accurate medication delivery, and partner with the Production Manager to meet ship-by-date goals.
• Oversee coordination with assisted living facilities for new resident onboarding, daily and STAT orders, and cycle prep.
• Manage call center operations and partner with the Call Center Manager to ensure SLA compliance and timely resolution of patient, provider, and staff issues.
• Partner with the VP of Operations/PIC to establish and monitor productivity and financial KPIs, including overtime, per-patient shipments, and rework.
• Analyze operational metrics and staffing models to identify trends and staffing gaps and provide input on staffing budgets and resource planning.
• Partner with the Pharmacy Quality and Compliance Manager on root cause analysis and corrective action plans, and support a culture of regulatory compliance with BOP, Medicare, LTC, state, and federal requirements.
• Manage on-call pharmacist scheduling to support Mosaic's 24/7 pharmacist coverage and provide backup coverage for after-hours escalations.
• Foster a positive, accountable team culture that supports staff engagement and retention.

Requirements

• Bachelor's degree required; degree in a healthcare, business, or related field preferred.
• Demonstrated experience managing a large, multi-disciplinary healthcare or operations team spanning both leaders and front-line staff; experience managing 25+ FTEs strongly preferred.
• Demonstrated ability to direct, coach, and mentor a team of leaders and front-line staff, with strong problem-solving skills and sound, timely decision-making.
• Excellent written and verbal communication skills, with the ability to communicate effectively across leadership, peers, and staff.
• Working knowledge of, or ability to quickly learn, relevant regulatory frameworks (BOP, Medicare, LTC, state, and federal pharmacy regulations).
• Proficient with Microsoft Office (Excel, PowerPoint, Word); comfortable learning and standardizing use of pharmacy operations systems.
• Comfortable operating in a growing, evolving organization where processes and team structure continue to scale.
• Available for full-time, on-site work Monday through Friday during normal business hours, with periodic evening and weekend availability for escalations and on-call support.
• Must be authorized to work in the U.S. without company-sponsored visa sponsorship.

Preferred Qualifications

• Prior experience in pharmacy operations (e.g., LTC, mail order, specialty, or adherence packaging pharmacy); candidates with strong healthcare operations leadership from other settings are also encouraged to apply.
• PharmD degree or pharmacist licensure.
• Experience with Lean Six Sigma or a similar process-improvement methodology.

All offers of employment are contingent upon the successful completion of a comprehensive background check and pre-employment drug screening.

Pay

The expected salary range for this position is $110,000 to $170,000 per year. This role is also eligible for an annual performance bonus. Actual compensation within the range is determined by factors including experience, skills, and internal equity.

Benefits

• Medical, dental, and vision coverage with prescription benefits; company pays 100% of the employee-only premium.
• Health Savings Account with company contributions.
• 401(k) retirement plan with an employer match.
• Company-paid life, long-term disability, and accidental death and dismemberment insurance; voluntary short-term disability available.
• Employee Assistance Program and a benefits Customer Advocate service.
• 4 weeks of accrued paid time off and paid company holidays.
• Company-provided equipment.