Care Team Manager

About the role

As an integral component of the leadership team at Tidewell Hospice, the Care Team Manager conveys the organization’s Mission/Vision to the community served. This role ensures compliance with governing state and federal regulations and accreditation standards. Through oversight and supervision of clinical and non-clinical staff, the Care Team Manager maintains quality patient care in alignment with organizational objectives and policies by planning, coordinating, implementing, and evaluating services provided to patients and families.

Responsibilities

• Promote and model the organization’s vision, mission, and values, aligning decisions and strategies with business goals, industry trends, and external forces.
• Develop and execute goals and strategic plans for your area of responsibility and the broader organization to achieve exceptional results.
• Lead and manage a diverse clinical and non-clinical staff (e.g., nurses, home health aides), including attracting, developing, and retaining a high-performing team. Assess performance, provide coaching/counseling, and complete formal performance evaluations.
• Oversee staff and make sound decisions with patient/client care in mind, including developing and implementing best practices to enhance the patient/client experience.
• Seek and respond to feedback from internal/external customers to improve service and patient care, managing service recovery efforts thoroughly and timely.
• Develop and execute an audit process to ensure regulatory and accreditation requirements are met.
• Analyze financial metrics and implement strategies to guide business decisions and meet or exceed goals.
• Communicate in a timely, clear, and concise manner with internal and external leaders, team members, and community partners.

Requirements

• Bachelor’s degree (B.A.) from a four-year college or university; Master’s degree preferred; or equivalent combination of education and experience.
• Two years of hospice experience with at least two years of supervisory management experience preferred.
• Seven to ten total years of experience as an RN or LCSW preferred.
• Licensure: RN or LCSW and/or equivalent experience.
• Must acquire continuing education and training related to regulatory and professional practices, demonstrating advancement in knowledge and expertise.
• Valid CPR certification from the American Red Cross or American Heart Association.
• Current certifications as applicable to professional discipline.
• Reliable transportation and valid automobile insurance (proof required).

Physical Requirements

• Push, pull, or lift 50 lbs. (e.g., positioning patients, moving equipment, transferring patients).
• Support 50 lbs. of weight (e.g., ambulating patients, assisting to bed or toilet).
• Carry equipment and supplies.
• Use upper body strength (e.g., performing CPR, physically restraining patients).

Benefits

• Competitive pay recognizing skills and contributions.
• Medical, dental, and vision insurance.
• Life insurance and retirement plan with company match.
• Wellness programs supporting mind and body.
• Industry-leading PTO: 5+ weeks to rest and recharge.
• Career growth opportunities: CEU support, tuition reimbursement, and advancement.
• Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

About the organization

Since 1980, Tidewell Hospice has served families across southwest Florida with compassionate, dignified care. As part of Empath Health, we help patients with advanced illness live meaningfully while supporting their families with warmth, expertise, and respect. Empath Health is a not-for-profit organization providing Full Life Care through a connected network of services, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity, ensuring people feel seen, supported, and valued at every stage of life.