Care Team Manager

About the role

Beacon is a successful and national private-equity backed behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company’s policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines and the contractual requirements of Community Mental Health Agencies and other regulatory bodies.

Responsibilities

• Always be compliant with all company and regulatory policies and procedures.
  • Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers.
  • Safeguard assigned home(s) and ensure good working order of all related systems, facilities, and furnishings.
  • Maintain assigned home(s) and ensure good working order of all related systems, facilities, and furnishings.
  • Assign repairs and maintenance duties to staff when possible.
  • Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues.
  • Aid direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services.
  • Communicate daily with direct supervisor.
  • Manage the on-call responsibilities. Reports on- call hours to direct supervisor as needed.
  • Prepare the meeting room and schedule staff for meetings.
  • Assist in managing the census, including Leaves of Absence (LOAs) for assigned homes to ensure budgeted revenue targets are successfully met or exceeded.
  • Manage the home budget, petty cash fund and individual funds in accordance with company policies.
  • Ensure that all financial reporting (payroll, petty cash, individual funds, billing, etc.) is timely and accurate.
  • Monitor and correct trends that impact costs such as “no shows,” terminations, and overtime.
  • Manage the home budget, petty cash fund and individual funds in accordance with company policies.
  • Ensure that time-and-attendance and payroll reporting is accurate.
  • Keep direct supervisor informed of current and future staffing changes or shortages.
  • Maintain open shifts are staffed and find replacement staff as required.
  • Oversee all residential care related functions at assigned house or program.
  • Complete/on-site training for direct support professionals and develop teams that support each other to perform the daily responsibilities of home(s).
  • Notify employees that they are scheduled for a class, and the date, time, and location of class (Direct supervisor will schedule, monitor and track).
  • Establish goals and provide feedback to direct support professionals (DSPs) on annual performance reviews.
  • Provide check-in discussions with direct reports on a monthly basis.
• Clinical and individuals served care responsibilities:
  • Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability.
  • Collaborate with direct supervisor and clinical team in overseeing the Individuals activities and programs and identify ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills.
  • Communicate regularly with all internal and external clinical, medical, and regulatory agencies as required.
  • Attend and ensure DSPs attend Individuals functions as scheduled and maintain regular Individual interaction in accordance with their person-centered plans.
  • Auxiliary with DSPs regularly assist Individuals in skill building and community activities.
  • Work with direct supervisor in the review of each Individuals status and ability to perform under the terms and conditions of our respective contracts.
  • Apply trauma informed care: recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual's life including service staff.
  • Promote trauma informed care at all levels of the organization and help create a culture that is sensitive and responsive to the feelings of our individuals to help our staff overcome and avoid responding negatively to stigmas they will never truly understand.
• Quality assurance, monitoring and reporting responsibilities:
  • Oversee all administrative, clerical record-keeping, clinical record-keeping, medication administration, transportation, and coordination of care duties at assigned home site(s) (Daily).
  • Complete/conduct Fire and Emergency drills as required.
  • Submit accurate daily entries in the electronic health records (EHR).
  • Routinely monitor physician-directed meal plans, kitchen sanitation, meal quality, the quality and appearance of service and staff, cleanliness of space, and Individual satisfaction.
  • Ensure tasks on the daily reminder list are completed timely and inform direct supervisor of any deficiencies.
  • Inform direct supervisor of work injuries within 24 hours.
  • Conduct random home and vehicle inspections and correct any violations of company policy as soon as possible.
  • Conduct random Individual(s) audit reviews and communicate findings to your direct supervisor, and clinical and operations’ leadership.
  • Maintain confidential (HIPAA (Health Insurance Portability & Accountability Act) compliant), Individual Served, prospective Individual, and employee of Beacon.
  • Maintain and sustain a safe community environment and workplace.
  • Cooperate with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry.
  • Follow Beacon’s policies, procedures, and manuals.
• Professional conduct and management effectiveness:
  • Evaluate your work performance for the following work behaviors: Job Knowledge, Quality of Work, Quantity of Work, Reliability, Initiative and Creativity, Judgment, Cooperation, Attendance, Planning and Organizing, Directing and Controlling, Decision Making, Problem Solving.

Qualifications

A minimum of 2 years of co-occurring disorders experience, or a combination of education and experience that provides the equivalent level of knowledge and skills. Must have a valid NJ Driver’s License and a clean driving record. CPR certification is required. Must pass a background check and drug screen. Must have a valid NJ Driver’s License and a clean driving record. CPR certification is required. Must pass a background check and drug screen.