Care Team Lead
Who We Are
Founded in 2015, TimeDoc Health is a leader in Virtual Care Management (VCM) for healthcare providers. We help providers establish care management programs for patients with chronic and behavioral health conditions using a SaaS platform, remote patient monitoring devices, and digital care management services.
Who You Are
The Ideal Candidate demonstrates the following core competencies:
Self-Awareness: Recognizes own emotions and understands tendencies across situations.
Self-Management: Effectively manages emotional reactions to situations and people.
Relationship Management: Applies emotional understanding in dealings with others.
Accountability: Demonstrates ownership, commitment, and follow-through in achieving results.
Proactivity and Clear Communication: Communicates clearly, concisely, and promptly to inform and influence others.
Agility: Manages and switches priorities effectively.
Inclusivity: Values diverse backgrounds and perspectives in generating collaborative solutions.
Driving Execution: Follows through on commitments and obligations, leading others to achieve expected results every time, on-time.
Developing Others: Shares knowledge, skills, or expertise with others to develop them into stronger performers and leaders.
Team Description / Role Importance
The Team Lead role is critical within the TimeDoc organization, supporting, coaching, and ensuring the success of the Care Coordinators on their team. They collaborate with departments to develop and iterate Care Management best practices and are passionate about delivering valuable, patient-centric care. The Team Lead also interacts with the Client Success team to support problem-solving and advocate for both patients and Care Coordinators.
Responsibilities
Recognition of and engagement with your team in a positive, supportive, and encouraging manner.
Support interviewing, hiring, and training efforts for new care coordinators to ensure their success as TimeDoc Care Coordinators.
Lead your team to peak operational effectiveness and efficiency with a laser focus on quality, in light of individual, team, practice, and organizational key performance indicators.
Monitor and manage a team of approximately 20 Care Coordinators.
Audit metrics and QA issues on a Practice Level, improving overall service rates and client satisfaction.
Provide effective coaching and identify learning opportunities for all members of your team by delivering feedback during ad hoc interactions, as well as, intentionally led one-on-one meetings.
Actively participate in the Quality Assurance process, including collaboration with the Training and QA teams.
Function as an advocate for your team, both internally and externally, by identifying opportunities for programmatic and operational improvements, to ensure your team is as effective as they can be.
Oversee, facilitate, and ensure staff education and adherence to regulatory requirements (HIPAA, FCC, Medicare, etc.).
Requirements
Prior experience working with patients in a Chronic Care Management (CCM) and/or Remote Patient Monitoring (RPM) program.
Active healthcare license or certificate (CNA, CMA, RMA, LPN, LVN, RN, LCSW, QMHP).
Strong communication skills (written and verbal).
Willing and able to cover 4–6 Saturdays (on-call) per year.
Ability to problem-solve and find appropriate solutions.
Ability to monitor and manage a team of approximately 25 Care Coordinators.
Preferred
At least 6 months experience within a remote or telehealth position.
At least one year of prior experience in a people management role, such as a supervisor role, team lead position, or a similar role with responsibility for managing people.
Demonstrated ability to think critically about patient and provider needs, with a commitment to quality.
Demonstrated mastery of quality through consistent achievement of above-average QA scores.
Demonstrated mastery of efficiency through consistent achievement of productivity goals.
Experience working in a collaborative, fast-paced, entrepreneurial environment, preferably within healthcare.
Proficient with GSuite (especially Slides, Classroom, and Sites).
Equal Opportunity Employer
TimeDoc Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business needs.