Care Team Lead

About the Role

As a Care Team Lead, you will provide day-to-day leadership, oversight, and development for an assigned team of Patient Coordinators. Reporting to the Care Team Director, this role ensures consistent execution of care coordination processes, promotes operational excellence, and supports exceptional patient and caregiver experiences. You will offer daily coaching, monitor productivity and quality, and serve as the first point of escalation for routine operational concerns.

Responsibilities

• Team Leadership:
  • Provide direct supervision, coaching, and support to assigned Patient Coordinators
  • Foster a positive, collaborative, and accountable team environment aligned with Giving Home Health Care's HEART Values
  • Establish daily priorities and balance workloads to meet patient and operational needs
  • Conduct regular one-on-one meetings, coaching sessions, and performance discussions
  • Assist with onboarding and mentoring new Patient Coordinators
  • Recognize employee achievements and address performance concerns constructively
  • Escalate complex operational, employee, or patient concerns to the Care Team Director
• Operational Oversight:
  • Monitor daily workflows to ensure timely completion of patient care coordination activities
  • Assign caseloads and adjust workloads based on staffing needs and business demands
  • Ensure timely completion of patient documentation, Letters of Medical Necessity (LOMNs), care plans, and other required records
  • Identify workflow barriers and implement solutions to improve efficiency and patient experience
  • Maintain compliance with organizational policies, regulatory requirements, and departmental procedures
• Training and Employee Development:
  • Provide ongoing coaching, education, and hands-on training to support employee growth and competency
  • Reinforce standard operating procedures and ensure consistent application across the team
  • Identify training opportunities and partner with the Care Team Director to implement development plans
  • Support cross-training initiatives to improve team flexibility and operational continuity
• Quality Assurance:
  • Perform routine quality audits of documentation, medical records, and care coordination activities
  • Monitor compliance with quality standards, productivity expectations, and regulatory requirements
  • Provide timely feedback and corrective coaching to improve accuracy and consistency
  • Assist with quality improvement initiatives and monitor action plans
• Performance Management:
  • Monitor team productivity, quality metrics, and service standards
  • Utilize operational reports and performance dashboards to identify trends and opportunities for improvement
  • Assist the Care Team Director in achieving departmental goals and key performance indicators
  • Promote accountability while fostering a culture of continuous improvement
• Collaboration and Communication:
  • Serve as the primary resource for Patient Coordinators regarding daily operational questions
  • Collaborate with Clinical Services, Staffing, Recruiting, Compliance, Authorization Specialists, and other departments
  • Facilitate effective communication between team members to ensure continuity of care
  • Participate in departmental meetings and communicate organizational updates to the team
• Patient Support:
  • Assist with escalated patient or caregiver concerns and provide service recovery when appropriate
  • May maintain a limited patient caseload based on operational needs

Requirements

• Associate's degree preferred; equivalent work experience may be considered
• Minimum of 2 years of experience in Care Team, Patient Navigation, Case Management, or healthcare coordination
• Minimum of 1-3 years of leadership or supervisory experience or demonstrated success as a senior team member or mentor
• Working knowledge of healthcare documentation, care coordination processes, and regulatory requirements
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams)
• Experience utilizing EMRs, Salesforce, or similar healthcare software preferred

Skills

• Leadership and coaching
• Delegation and accountability
• Performance management
• Critical thinking and problem-solving
• Organization and time management
• Quality assurance and attention to detail
• Communication and collaboration
• Customer service and adaptability
• Conflict resolution

Benefits

• Health, Dental, and Vision Insurance after 90 days
• 401(k) with company matching program
• Paid Time Off (PTO), holidays, and your birthday off
• Company holidays, floating holiday, and birthday holiday
• Company-paid Short-Term Disability (STD) and Long-Term Disability (LTD)
• Tuition reimbursement program
• $100 monthly cell phone reimbursement
• Monthly in-office lunch for birthdays, anniversaries, and events
• Up to $14,000 annually in bonuses based on meeting performance metrics