Care Team Assistant

About the role

The Care Team Assistant (CTA) is a critical role at Erie that performs a variety of patient care activities to support both our Providers and Medical Assistants in the delivery of services to ensure timely and comprehensive care.

Responsibilities

• Maintains and prepares exam rooms, ensuring they are cleaned, sterilized, and stocked appropriately to provide excellent patient experience
• Assists with scheduling appointments for general follow ups, testing, and procedures as instructed
• Provides discharge summary requirements and next steps
• Helps with sensitive exam requirements
• Ensures all faxing and printing documents are complete
• Performs related job duties as necessary

Qualifications

Education Required: High School diploma or equivalent required.

Education Preferred: Associate degree or two (2) years of college a plus.

Experience Preferred: Six (6) months of related experience in a healthcare or customer service role. On the job training will be provided for individuals without prior healthcare experience.

Skills

• Basic computer skills
• Customer service skills
• Ability to work independently
• Cultural competency to work with a diverse patient population
• Bilingual fluency to assist or work with non-English speaking patients and/or guests (preferred)
• Intermediate proficiency in Microsoft Office a plus (preferred)
• Intermediate EPIC skills are a plus (preferred)

Benefits

• Medical, Dental, Vision, Life and Disability Insurance
• Flexible Spending (FSA) for Health Care or Childcare
• 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee's biweekly salary
• Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays
• Competitive salary, annual merit increases, plus room for growth and career advancement

Pay

Compensation is based on each candidate's experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.

Schedule

The work schedule for this role is aligned with Erie's hours of operations.