Care Team Assistant

About the role

The Care Team Assistant provides administrative support to the PACE Center which encompasses the clinic and/or day center. Duties include handling a variety of administrative tasks to ensure accurate record keeping, participant capacity management, member flow through the clinic, and support for related marketing activities.

Responsibilities

• Manages the PACE Center reception desk/Clinic reception desk
• Greet and assist participants, visitors, and vendors with professionalism and respect
• Manage phone calls, clinic schedules, transportation, and appointments
• Maintain confidentiality and accurately update participant medical records
• Prepare authorizations, correspondence, reports, and administrative packets
• Manage mail, supplies, and front desk readiness

Requirements

• High school diploma or general education degree (GED)
• 7 plus years in administrative, writing, office experience
• PACE knowledge and experience a plus
• A minimum of two (2) years in a medical setting (hospital, clinic, medical office, nursing home, etc.)
• Has worked with the elderly and/or chronically ill
• Experience managing patient schedules and a busy front desk or office environment
• Working knowledge of medical office, hospital and/or clinic environments including protocols, practices and, procedures
• Proficient in the use of Microsoft Office products such as Word, Excel, and Outlook
• Working knowledge of PowerPoint and Access
• Must be able to create spreadsheets, letters, and tables independently
• Knows how to use scheduling software and/or uses Excel to manage schedules
• Familiarity with medical terminology and healthcare billing or claims
• Data entry and database management using Electronic Medical Record (EMR) systems or equivalent systems
• Ability to effectively and efficiently plan, prioritize and follow-up on responsibilities

Qualifications

• High school diploma or general education degree (GED)
• 7 plus years in administrative, writing, office experience
• PACE knowledge and experience a plus
• A minimum of two (2) years in a medical setting (hospital, clinic, medical office, nursing home, etc.)
• Has worked with the elderly and/or chronically ill
• Experience managing patient schedules and a busy front desk or office environment
• Working knowledge of medical office, hospital and/or clinic environments including protocols, practices and, procedures
• Proficient in the use of Microsoft Office products such as Word, Excel, and Outlook
• Working knowledge of PowerPoint and Access
• Must be able to create spreadsheets, letters, and tables independently
• Knows how to use scheduling software and/or uses Excel to manage schedules
• Familiarity with medical terminology and healthcare billing or claims
• Data entry and database management using Electronic Medical Record (EMR) systems or equivalent systems
• Ability to effectively and efficiently plan, prioritize and follow-up on responsibilities

Skills

• Administrative support
• Medical office protocols
• Microsoft Office proficiency
• Scheduling and data management
• Medical terminology and billing

Benefits

• Earn Competitive Pay
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All

Pay

• Competitive pay based on experience and qualifications

Schedule

• Full-time position