Care Support Specialist (CSS)

About the role

We are growing and looking for Care Support Specialists! If you have a caregiving background, experience providing exceptional care and redirecting behaviors, and knowledge of CMH/TBI residents, we invite you to consider a career at Eisenhower Center.

Responsibilities

• Provide opportunities through the day to help residents meet their goals.
• Adhere to the person-centered plans, and behavior plans as written for each resident.
• Provide quality of care and safe and healthy setting free from harm while upholding the rights of all residents.
• Create a space of trust and relationship with all residents.
• Transport residents and attend appointments, advocate, and obtain necessary documentation, when needed.
• Must remain awake and immediately accessible in all homes requiring 24/7 care.

Requirements

• Staff in Full Time/Part Time Slots are expected to work the set schedule consistently and are permitted to pick up additional shifts with approval.

Competencies

• Client focused and strong communication skills.
• Takes the initiative to provide excellent care and goal-driven with clients.
• Engaged and collaborative with clients and coworkers.
• Trustworthy, reliable, and confidential at all times.
• Committed to building and supporting a culture that is inclusive for all.
• Focused on our purpose to create and maintain a safe and positive environment for our clients, making an impact on their daily lives.

Key Accountability Items

• Job Performance: Maintain zero advisements for any performance-related issues including – attendance, documentation, compliance, engagement, attitude, and paraverbal.
• Attendance: Must be on time for all shifts and must be in attendance for shift report during shift exchange.
• Documentation: Accuracy and completeness with Daily Progress Notes (DPN), Direct Data Sheet (DDS), and any other unit documentation.
• Compliance: Fully compliant with all organizational training and updates in policies.
• Engagement: Maintaining full engagement with residents while on shift.
• Attitude: Maintain a positive attitude on the floor and with all residents and staff.
• Paraverbal: Ensure there is no poor paraverbal usage while on the floor with residents and staff.

Preferred Qualifications and Education Requirements

• A minimum education of high school diploma or GED.
• Valid Driver License and reliable transportation.
• Previous experience in healthcare field.
• Experience with providing direct care to individuals with disabilities.
• Ability to accept constructive feedback.
• Ability to pass background checks as required by regulatory agencies.
• Ability to follow instructions, work independently, and demonstrate patience and empathy.
• Strong interpersonal and communication skills.
• Ability to work independently or as a collaborative member of a team.
• Knowledge of CMH/TBI residents and behavioral redirection.
• Ability to provide exceptional care and assistance with ADLs.
• Demonstrated skill in reporting, and summarizing daily tasks and worksheets.
• Ability to make decisions and take initiative in problem resolution.
• Exercise tact and responsibility with handling confidential information.

Benefits

All offers of employment are contingent upon background screens. Benefits start after 30 days: Health, Dental, Vision and many more.

Pay

Hourly: $17.20

Schedule

Hourly: $17.20