Care Support Representative

About the role

Brightside Health delivers life‑saving virtual mental healthcare powered by proprietary AI, purpose‑built technology, a world‑class clinician network, and a care model that rivals the best in‑person treatment. We combine precision psychiatry and leading‑edge therapeutic techniques to improve outcomes for mild‑to‑severe clinical depression, anxiety, and other mood disorders. We take an action‑oriented, purposeful approach and seek team members who value collaboration and thoughtful prioritization.

We are looking for a Care Support Representative to support daily interactions with providers or partners who refer patients to Brightside, handling telephone and email inquiries. You will work directly with providers or partners to resolve all non‑clinical service questions or issues, ensuring all incoming inquiries are addressed accurately and efficiently.

Responsibilities

• Cover phone, email, and chat support (approximately four hours per day dedicated to handling inbound phone calls).
• Escalate and/or triage issues as needed.
• Display active listening and patience to all existing and potential customers.
• Interact effectively with various teams to provide assistance and information.
• Solve routine and complex issues; escalate issues to the appropriate teams.
• Perform additional duties as required.

Requirements

• Customer‑facing experience in a call center, pharmacy, medical office, or fast‑paced startup.
• Service mindset — you put yourself in other people’s shoes, act with empathy, and communicate clearly, kindly, and directly with customers and team members.
• Proactive problem solver who can take initiative and thrive in a semi‑structured, dynamic work environment.
• Effective oral and written communicator who remains composed when challenged.
• Ability to answer inbound calls, evaluate problems, and provide proper solutions with care.
• Passion for helping mental‑health patients obtain access to care.
• Drive to have a positive impact.
• BA/BS degree (preferred).

Benefits

• Fully paid comprehensive health care (medical, dental, vision).
• Pet insurance.
• Life insurance & short/long‑term disability.
• 401(k) plan.
• 15 days paid vacation, 3 paid personal days, 3 paid sick days.
• Paid holidays.
• Parental leave.
• Additional memberships and perks.

Pay

Compensation of $19.50/hour. Final offer amounts are determined by multiple factors including geographic location, candidate experience, and expertise.

Schedule

Fully remote position. Role requires approximately four hours per day dedicated to handling inbound phone calls.